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Volume 31, Issue 2

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Outages Happen


In late October of 1980, the precursor to the modern internet (ARPAnet) failed for an agonizing four hours. Considered to be the first major network outage, engineers scrutinized the failure in hopes of preventing future shutdowns. A lot has evolved since then. The modern internet has nearly four billion users participating in more than $2 trillion of ecommerce. Yet, we still see frequent outages. In January of 2017, United had to ground all domestic flights because of an outage, leading to customer fury and bad PR. United is not alone: across industries, organizations like StarbucksFacebook, and Microsoft have also suffered downtime in the last 18 months.

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