Call centers that specialize in emergency response services rank among the most critical areas for disaster recovery planning. Thousands of customers depend on call center services to provide a timely response when they have an emergency. Needless to say, when a disaster strikes, those emergency calls can be endless. With that in mind, it is… Continue reading Preparing for a Disaster: Are You Ready?
Disaster recovery solutions are on the forefront of meetings and minds everywhere and on the tip of the tongue of nearly every executive and business owner. The question is whether this is lip service, or whether each of these individuals is doing what they can to plan accordingly. In the inbound call center industry, disaster… Continue reading Disaster Preparedness in a Call Center Environment
In face of the increasing probability of disasters that could adversely affect the business, organizations world over are proactively implementing business continuity management systems (BCMS). Your organization could be one of them having a business continuity plan in place. One of the areas that is most often neglected is human capital. Based on the authors’… Continue reading CIOs, Is Your Human Capital Resilient?
In decades past, executives seeking to protect their organizations from unexpected disruptions found it sufficient to “set and forget” basic emergency response and IT disaster recovery programs. Today, several factors demand a more aggressive approach when preparing for the unexpected and protecting the organization. Regulatory agencies, financial markets, and investors expect more savvy risk management… Continue reading Leading Business Continuity: A Guide for Senior Executives
When it comes to business continuity, sometimes the biggest threat is not necessarily the impending natural disaster but a man-made disaster that is lurking nearby. This kind of disaster is the type the military would refer to as friendly fire. What I’m referring to is the sea-level executive. These are the executives who, when dealing… Continue reading Beware of Sea-Level Executives
I have kept my own list of rules and regulations pertaining to business continuity for years. I trade my list with fellow BC professionals for a copy of their prized list. We trade links for good sites where additional regulations can be found. This is a somewhat tedious activity, and certainly not a good way… Continue reading Rules & Regulations… The Source
The global law firm of Fulbright & Jaworski L.L.P. quickly jumped to action last summer when news broke that the I-35 West Mississippi River bridge in Minneapolis collapsed during the evening rush hour. The nearly 1,000 lawyer international law firm employs more than 50 lawyers and staff in Minneapolis and wanted to make sure the… Continue reading Minnesota Bridge Collapse Puts Emergency Notification to the Test
Most organizations, whether public or private, prepare continuity plans to address potential interruptions caused by the physical threats in their community. These threats include power outages, severe weather, technology failures, fires, terrorism, as well as other proverbial “Acts of God.” Traditional business or organizational continuity programs address these issues through plans that clearly delineate essential… Continue reading The Invisible Challenge
In the early ‘90s, consumers had little faith in the Internet. Considered a risky and uncertain environment, the World Wide Web was perceived as the last place to submit sensitive information, such as social security or credit card numbers. At the same time, business interest in the Web as a promising new commerce channel was… Continue reading The CIO and the Intelligent Management of Risk
Risk. What comes to mind when you hear that word? If you’re like most business continuity and disaster recovery professionals, you probably work from the perspective that risk is a “bad” thing to be reduced or eliminated. Sounds like a noble cause. But is that how the executives in your organization think? Are they willing… Continue reading The (Not so) Dark Side of Risk