Call centers that specialize in emergency response services rank among the most critical areas for disaster recovery planning. Thousands of customers depend on call center services to provide a timely… Continue reading Preparing for a Disaster: Are You Ready?

Disaster recovery solutions are on the forefront of meetings and minds everywhere and on the tip of the tongue of nearly every executive and business owner. The question is whether… Continue reading Disaster Preparedness in a Call Center Environment

In face of the increasing probability of disasters that could adversely affect the business, organizations world over are proactively implementing business continuity management systems (BCMS). Your organization could be one… Continue reading CIOs, Is Your Human Capital Resilient?

In decades past, executives seeking to protect their organizations from unexpected disruptions found it sufficient to “set and forget” basic emergency response and IT disaster recovery programs. Today, several factors… Continue reading Leading Business Continuity: A Guide for Senior Executives

When it comes to business continuity, sometimes the biggest threat is not necessarily the impending natural disaster but a man-made disaster that is lurking nearby. This kind of disaster is… Continue reading Beware of Sea-Level Executives

I have kept my own list of rules and regulations pertaining to business continuity for years. I trade my list with fellow BC professionals for a copy of their prized… Continue reading Rules & Regulations… The Source

The global law firm of Fulbright & Jaworski L.L.P. quickly jumped to action last summer when news broke that the I-35 West Mississippi River bridge in Minneapolis collapsed during the… Continue reading Minnesota Bridge Collapse Puts Emergency Notification to the Test

Most organizations, whether public or private, prepare continuity plans to address potential interruptions caused by the physical threats in their community. These threats include power outages, severe weather, technology failures,… Continue reading The Invisible Challenge

In the early ‘90s, consumers had little faith in the Internet. Considered a risky and uncertain environment, the World Wide Web was perceived as the last place to submit sensitive… Continue reading The CIO and the Intelligent Management of Risk

Risk. What comes to mind when you hear that word? If you’re like most business continuity and disaster recovery professionals, you probably work from the perspective that risk is a… Continue reading The (Not so) Dark Side of Risk