Managed Services puts the ‘Business’ in Business Continuity

The “old way” of enabling business continuity meant costly hardware investments, unreliable monitoring capabilities, uncontrolled and hard to manage fees, and most importantly – slow recovery times. The new managed services approach eliminates these concerns by providing an on demand business continuity solution that meets the needs of the enterprise, has a cost structure that… Continue reading Managed Services puts the ‘Business’ in Business Continuity

Assume the Best and Prepare For the Worst

Publishing your DR assumptions as tactical policies is critical to your DR budget, your DR architecture, your DR plan – and your career survival after a disaster Assumptions can have a critical impact on the plan itself, on the budget for the plan, and even the ability to actually execute the plan. The assumptions made… Continue reading Assume the Best and Prepare For the Worst

Connecting Business Process, IT Infrastructure

On June 29th of 2009, the cloud hosting vendor Rackspace experienced a power failure which brought down customer servers in their Texas datacenter. Rackspace estimates this will cost them up to $3.5 million in customer service credits alone. Even the popular singer Justin Timberlake was impacted by the outage, bemoaning the failure to his fans… Continue reading Connecting Business Process, IT Infrastructure

Crisis! The Urgent Need for Learning

Hurricane Katrina killed 1,836 people in August 2005, cost over $80 billion in damage, and flooded 80 percent of the city. Yet analysis — the Hurricane Pam simulation — had revealed the dangers in July 2004. Before three months had ended in 2008, 23,500 people had become infected with dengue fever in Rio de Janeiro.… Continue reading Crisis! The Urgent Need for Learning

Planning for Senior Executive Mishaps that Affect the Corporation

Every business continuity manager develops contingency plans for fires, floods, earthquakes and other disasters. The focus of these plans is to protect life, limit damage, and maintain business functions. One of the most overlooked concerns is that of a critical person becoming ill or missing while visiting remote or austere regions of the world. Traffic… Continue reading Planning for Senior Executive Mishaps that Affect the Corporation

How to Determine if Self Recovery is an Option for You

Print-to-mail disaster recovery has evolved in many organizations over the last few years from an optional process to an operational or risk management necessity. Once the decision has been made that your organization needs a formal print and mail disaster recovery plan the hard part begins. How do you develop such a plan, and can… Continue reading How to Determine if Self Recovery is an Option for You

Managing Downtime in a Hyper Connected Web 2.0 World

On June 29, Rackspace experienced a localized outage in its Dallas-Fort Worth, Texas (DFW) data center, its first outage in more than two years. The following week, the same data center experienced another outage, this time shorter in duration and affecting a smaller amount of customers. What resulted was an important learning opportunity for the… Continue reading Managing Downtime in a Hyper Connected Web 2.0 World