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Volume 31, Issue 4

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Thursday, 13 September 2018 18:33

Constructing a Resilience Strategy to Keep Your Business Online in a Multi-Cloud World

Written by  GIJSBERT JANSSEN VAN DOORN

VanDoorn1In the current era of multi-cloud computing, there is great opportunity for businesses to leverage a variety of cloud services for their many applications. By being flexible between clouds, organizations are able to provide better services to their end users.

Business resilience is fundamental in 2018, and it is not just a cliché that time is money in the business world. It is also a daunting reality, which means data and applications need to be available and protected continuously. However, downtime – whether the result of a planned upgrade or an unplanned disaster – is the bane of many IT departments, especially when transferring between different cloud environments. Gartner estimates that a single hour of downtime costs a business about $300,000. This is a significant portion of revenue for any business, and finding a strategy to minimize the impact will be critical, as creating an “always-on” business and the best customer experience require significant IT resilience.

Organizations are constantly striving to innovate, and as they add new internal and customer-facing services into their existing cloud network, the challenge becomes even more acute. Embracing digital transformation adds layers of complexity within IT infrastructure which need to be protected and made resilient. More data in more places means more systems to keep online, and for some, the potential risk of this going wrong has slowed the rate of adoption. At the same time, many companies are still trying to use different IT resilience tools and approaches for different environments – an inefficient and clunky approach, requiring separate point solutions for backup, data protection, and cloud mobility. In truth, many organizations are just backing up the data stored with each cloud provider, rather than replicating the entire environment to create a quick restore point.

Foundations for success

When it comes to evading the challenge of downtime, the stakes have never been higher. However, for a business making use of third-party services, how can it ensure that service availability is maintained during setup and not impacted when a provider goes down?

The answer is not as simple as “choose reliable providers,” although this is a worthwhile first step. Even the biggest cloud providers, which have access to the best software and hardware available, and many redundancies, can be susceptible to downtime. (The big three have all experienced high-profile outages since 2015.) If these behemoths of the cloud world are still vulnerable, the solution is certainly not a simple one. That is why it is not just a case of simply backup and recovery, but building an IT resilience approach for near-real-time protection that can help, no matter what happens.

Monitoring and mitigating

Ultimately, there is no panacea for all the various causes of outages – systems and services go down. Instead, it is about planning one’s infrastructure and digital transformation in such a way that you become IT and business resilient, meaning being able to restore and transfer your systems back online as quickly as possible. The old adage “don’t put all your eggs in one basket” holds as true here as anywhere else; build up your IT resilience by making the most of a multi-cloud approach and continuous protection. To put it another way, embracing a multi-cloud approach not just in your service offering, but also in your resilience planning, is highly beneficial. Storing backups of data not just in different physical locations, but also potentially with others to ensure you will have access to it, no matter what. This means that in the event of workloads failing to automatically failover, you have built additional redundancy into your IT systems. Seamless integration between different providers is critical at this stage, allowing businesses not just to move data in the event of a problem, but also for the flexibility to add and scale new services on the go.

This tactic works well for circumventing an unplanned outage, but what about when a provider needs to perform updates or implement patches on your services? While necessary for the ongoing security and resilience of the cloud, provider downtime can be inconvenient with the consumer expectation of an always-on, always-accessible business.

Certainly moving to services from another provider temporarily is an option, but there may be a simpler way. Some multi-cloud resilience platforms enable providers to remotely manage and upgrade customer services, all while decreasing or preventing downtime entirely. For businesses looking to ensure that any maintenance takes place not just at a convenient time, but also with the smallest possible interruption, IT managers should be asking their providers whether this is a possibility, and if not, what tools are needed to make it so.


Delivering an always-on business

A resilient solution that works across a variety of cloud environments is essential for supporting organizations in their adoption of hybrid and multi-cloud while still reducing the risk of downtime.

Meeting customer demand for an innovative, always-on business is complicated. It is not just offering new services, innovating and developing to meet and exceed the customer need which often requires a range of cloud services and providers; it also means proving reliability. IT resilience is a key part of that. Ensuring that your services are always available, able to be restored easily from a single point down to mere seconds, no matter what happens, is critical. When your environment is spread across a whole range of cloud environments, it has never been more important to build a multi-cloud resilience strategy to keep your business online. After all, time really is money.

♦♦♦

VanDoorn GjisbertGijsbert Janssen van Doorn is a technology evangelist at Zerto with a focus on helping customers understand and adopt IT resilience. Before taking on this role, he spent three years working in the field as a Zerto Systems engineer. Prior to Zerto, Gijsbert was a sales engineer at Nexenta Systems supporting the sales of software defined storage. Gijsbert has more than 15 years of experience in IT and has been involved in designing and implementing large IT infrastructures at both enterprises and large cloud service providers.

In the current era of multi-cloud computing, there is great opportunity for businesses to leverage a variety of cloud services for their many applications. By being flexible between clouds, organizations are able to provide better services to their end users.

Business resilience is fundamental in 2018, and it is not just a cliché that time is money in the business world. It is also a daunting reality, which means data and applications need to be available and protected continuously. However, downtime – whether the result of a planned upgrade or an unplanned disaster – is the bane of many IT departments, especially when transferring between different cloud environments. Gartner estimates that a single hour of downtime costs a business about $300,000. This is a significant portion of revenue for any business, and finding a strategy to minimize the impact will be critical, as creating an “always-on” business and the best customer experience require significant IT resilience.

Organizations are constantly striving to innovate, and as they add new internal and customer-facing services into their existing cloud network, the challenge becomes even more acute. Embracing digital transformation adds layers of complexity within IT infrastructure which need to be protected and made resilient. More data in more places means more systems to keep online, and for some, the potential risk of this going wrong has slowed the rate of adoption. At the same time, many companies are still trying to use different IT resilience tools and approaches for different environments – an inefficient and clunky approach, requiring separate point solutions for backup, data protection, and cloud mobility. In truth, many organizations are just backing up the data stored with each cloud provider, rather than replicating the entire environment to create a quick restore point.

Foundations for success

When it comes to evading the challenge of downtime, the stakes have never been higher. However, for a business making use of third-party services, how can it ensure that service availability is maintained during setup and not impacted when a provider goes down?

The answer is not as simple as “choose reliable providers,” although this is a worthwhile first step. Even the biggest cloud providers, which have access to the best software and hardware available, and many redundancies, can be susceptible to downtime. (The big three have all experienced high-profile outages since 2015.) If these behemoths of the cloud world are still vulnerable, the solution is certainly not a simple one. That is why it is not just a case of simply backup and recovery, but building an IT resilience approach for near-real-time protection that can help, no matter what happens.

Monitoring and mitigating

Ultimately, there is no panacea for all the various causes of outages – systems and services go down. Instead, it is about planning one’s infrastructure and digital transformation in such a way that you become IT and business resilient, meaning being able to restore and transfer your systems back online as quickly as possible. The old adage “don’t put all your eggs in one basket” holds as true here as anywhere else; build up your IT resilience by making the most of a multi-cloud approach and continuous protection. To put it another way, embracing a multi-cloud approach not just in your service offering, but also in your resilience planning, is highly beneficial. Storing backups of data not just in different physical locations, but also potentially with others to ensure you will have access to it, no matter what. This means that in the event of workloads failing to automatically failover, you have built additional redundancy into your IT systems. Seamless integration between different providers is critical at this stage, allowing businesses not just to move data in the event of a problem, but also for the flexibility to add and scale new services on the go.

This tactic works well for circumventing an unplanned outage, but what about when a provider needs to perform updates or implement patches on your services? While necessary for the ongoing security and resilience of the cloud, provider downtime can be inconvenient with the consumer expectation of an always-on, always-accessible business.

Certainly moving to services from another provider temporarily is an option, but there may be a simpler way. Some multi-cloud resilience platforms enable providers to remotely manage and upgrade customer services, all while decreasing or preventing downtime entirely. For businesses looking to ensure that any maintenance takes place not just at a convenient time, but also with the smallest possible interruption, IT managers should be asking their providers whether this is a possibility, and if not, what tools are needed to make it so.


Delivering an always-on business

A resilient solution that works across a variety of cloud environments is essential for supporting organizations in their adoption of hybrid and multi-cloud while still reducing the risk of downtime.

Meeting customer demand for an innovative, always-on business is complicated. It is not just offering new services, innovating and developing to meet and exceed the customer need which often requires a range of cloud services and providers; it also means proving reliability. IT resilience is a key part of that. Ensuring that your services are always available, able to be restored easily from a single point down to mere seconds, no matter what happens, is critical. When your environment is spread across a whole range of cloud environments, it has never been more important to build a multi-cloud resilience strategy to keep your business online. After all, time really is money.

V

Gijsbert Janssen van Doorn is a technology evangelist at Zerto with a focus on helping customers understand and adopt IT resilience. Before taking on this role, he spent three years working in the field as a Zerto Systems engineer. Prior to Zerto, Gijsbert was a sales engineer at Nexenta Systems supporting the sales of software defined storage. Gijsbert has more than 15 years of experience in IT and has been involved in designing and implementing large IT infrastructures at both enterprises and large cloud service providers.