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Reputation Management

How much value do you place on the reputation of your organization, as the business continuity professional? What price do you put on the reputation of the company or your reputation as a certified professional in the industry? Do you ask about the company’s...

Article Submission

Submission Guidelines Article deadlines for this quarterly publication are Jan. 1 (spring edition), April 1 (summer edition), July 1 (fall edition), and Oct. 1 (winter edition). Any subject related to business continuity planning or disaster recovery will be...

“Banking” For Better Service

Why Customer Service professionals are turning to third-party warehouse and delivery companies to help manage cost without compromising service standards.It is sometimes astonishing how technical improvements in a high-tech product can change the underlying economics...