ICT Continuity

Capability of the organization to plan for and respond to incidents and disruptions in order to continue lCT (Information and Communications Technology) services at an acceptable level.

ICT Disaster Recovery

The ability of the ICT elements of an organization to support its most urgent business functions to acceptable levels within a pre-determined period of time following a disruption.

ICT Disaster Recovery Plan

A clearly defined and documented plan which recovers ICT capabilities when a disruption occurs.


(1) The effect, acceptable or unacceptable, of an event on an organization. (2) Results associated with a disaster or emergency situation over time on an organization. Evaluated consequence of a particular outcome.

Impact Analysis

The process of analyzing all operational activities and the effect that an operational impact might have upon them.


The Technical Practice within the Business Continuity Management (BCM) Lifecycle that executes the agreed strategies through the process of developing the Business Continuity Plan.


An event which is not part of standard business operations which may impact or interrupt services and, in some cases, may lead to disaster. Situation that might be, or could lead to, a disruption, loss, emergency or crisis.

Incident Command System (ICS)

A standardized on-scene emergency management construct specifically designed to provide for the adoption of an integrated organizational structure that reflects the complexity and demands of single or multiple incidents, without being hindered by jurisdictional boundaries. The combination of facilities, equipment, personnel, procedures and communications operating within a common organizational structure, designed to aid in the management of resources during incidents.

Incident Management

The process by which an organization responds to and controls an incident using emergency response procedures or plans.

Incident Management Plan (IMP)

A clearly defined and documented plan of action for use at the time of an incident, typically covering the key personnel, resources, services and actions needed to implement the incident management process.