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Peer Review

A review of a specific component of a plan by personnel (other than the owner or author) with appropriate technical or business knowledge for accuracy and completeness.


A measurable outcome

Performance Evaluation

A process of determining measurable results.

Plan Do Check Act (PDCA)

A model used to plan, establish, implement and operate, monitor and review, maintain and continually improve the effectiveness of a management system or process.

Plan Maintenance

The management process of keeping an organization's business continuity management plans up to date and effective.


The intentions and direction of an organization as formally expressed by its Top Management.

Policy & Programme Management

The Professional Practice that defines the organizational policy relating to business continuity and how that policy will be implemented, controlled and validated through a BCM programme.

Post Incident Acquisition

A continuity and recovery strategy where resources are provided following an incident at short notice.

Post-Traumatic Stress Disorder (PTSD)

PTSD is caused by a major traumatic incident where a person experienced, witnessed or was confronted with an incident that involved actual or threatened death or serious injury or threat to the physical integrity of self or others, and the person's response involved intense fear, helplessness or horror.


Activities implemented prior to an incident that may be used to support and enhance mitigation of, response to, and recovery from disruptions.