Procedure

Specified way to carry out an activity.

Process

A set of interrelated or interacting activities which transforms inputs to outputs.

Products and Services

Beneficial outcomes provided by an organization to its customers, recipients and interested parties.

Professional Practices

The activities that make up the six stages of the BCI's Good Practice Guidelines BCM Lifecycle.

Program

An ongoing process supported by senior management and adequately funded.

Public Sector

The public sector is that portion of an economic system that is controlled by national, state or provincial, and local governments.