Breakout Track 7

Wednesday, September 22, 2021, 10:30 a.m. – 11:30 a.m.


Identifying, Analyzing, and Bridging Gaps in Your Organization’s Plans

Wednesday, September 22, 2021
10:30 a.m. – 11:30 a.m.

Lance Lynch, Veoci
Beth Frasure, Veoci

After seeing the events of 2020 & 2021, organizations no longer need to be told that they should be planning for low-frequency, high-stakes events. In terms of planning, organizational leaders and their C-Suites understand the tangible benefits of sound planning initiatives and that they need to be intimately familiar with how effectively their proverbial left and right hands are collaborating and communicating their expectations & limitations. While these leaders have a generalized understanding of planning initiatives, it seems that the gaps – differences produced by expectations and limitations – are less commonly exposed and mitigated in a proactive, collaborative way in which those leaders can balance against their organization’s risk appetite.

The term “gap analysis” is broad and can be approached in different ways by different organizations & industries; those analyses can also be handled uniquely by different departments therein. Even with those differences, the expectations from staff, leaders, regulatory agencies, and clients remain the same: that any identified gaps are communicated, analyzed, and mitigated before an incident.

What does your organization’s resilience gap analysis process look like? Do your operational teams understand the limitations of their interdependencies? In the event of an inquiry or survey, can you draw from a singular source of truth to outline them?

Beth Frasure and Lance Lynch are Certified Business Continuity Professionals and have nearly 30 years’ of combined experience in emergency response, resilience planning, and continuity program management across the finance and healthcare industries. They are champions of cross-functional team collaboration and coordination.

About Lance Lynch
Lance Lynch has 17 years of exp. in em. response, planning, and hospital EM program mgmt. Most recently chaired the Reg. Em. Prep. Comm. of the NCTX RAC, overseeing the preparedness initiatives for over 150 hospitals, serving 7.5-million residents.

About Beth Frasure
Beth Frasure has been championing cross-functional team collaboration for resilience planning within the finance industry for 12 years. She’s implemented several full cycle BC, IT DR, and crisis communication programs.


Is Ransomware Your Next Disaster? Plan for Recovery Now

Wednesday, September 22, 2021
10:30 a.m. – 11:30 a.m.

Steve Gruber, Converge
Rick Vanover, Veeam

There are many threats to your data and ransomware is one of the most prominent types of disasters that can stop a business in its tracks.

According to IDC analysts, a Spring 2021 survey stated that 95.1% of organizations have suffered a malicious attack within the past 12 months.

This joint session presented by Converge and Veeam will showcase the many options that are in the market to address the many problems in play today and how IT teams are addressing and working to avoid these threats. Please join us as we share how organizations have been able to navigate through, or avoid the paralyzing effect of malware and ransomware attacks. Additionally, we will address ways to sure-up potential vulnerabilities that may exist in your environment today.

Today it still comes down to data protection coupled with business resiliency.

About Steve Gruber
Steve Gruber has 26 years of experience in the Disaster Recovery and Business Continuity industry with focus on technology and business resiliency. In 2006, Steve joined the Corus360’s RES-Q™ Services which was acquired by Converge Technology Solutions. Today’s mission within the Converge Enterprise Cloud practice is providing cost-effective data protection and resiliency solutions for the enterprise across all industries.

About Rick Vanover
Rick Vanover (Microsoft MVP, Cisco Champion, VMware vExpert) is Senior Director of Product Strategy for Veeam Software. Rick’s experience includes system administration and IT management; with virtualization, cloud and storage technologies being the central theme of his career recently. Follow Rick on Twitter @RickVanover or @Veeam.


Completing The Cycle - Healthcare Supply Chain Continuity

Wednesday, September 22, 2021
10:30 a.m. – 11:30 a.m.

Roger Stearns, Philips
Jesse Schafer, Mayo Clinic

The pandemic has highlighted the fragility of the global supply chain. From lockdowns, government prioritization, and tier-x closures further intensify an already delicately balanced supply chain. Multiple industry risk surveys have severely underrated the level of risk that supply chain bring to our overall risk model.

To better understand the impact to patient care as an outcome of supply chain continuity, we will review opportunities for a more reliable supply chain.  Learn how supply chain risk management professionals can address the threats of supply chain resilience and strengthen the healthcare supply chain.  Examples from our individual organizations and opportunities for a broader collaborative approach will be shared.
Mayo Clinic and Philips have partnered with other like minded partners and suppliers to address supply chain continuity under the umbrella of the Healthcare Industry Resilience Collaborative or “HIRC”. We are evaluating gaps in the supply chain where the value proposition of closing gaps, monitoring threats and transparency/visibility into the entire supply chain.

About Roger Stearns
Roger Stearns has been working in BCMS, Emergency Mgmt. & Risk Mgmt. for 35+ years working in Public, Private, DOD and Municipal organizations. Prior to Philips he had his own BCM consulting business for 5 years , and prior with Fidelity Investments for 13 years.

About Jesse Schafer
Jesse Schafer is a performance consulting manager at Mayo Clinic. He holds a master’s in business administration with a background in supply chain risk management and laboratory diagnostics. He is a certified project management professional. Jesse is the originator of the Healthcare Industry Resilience Collaborative (HIRC) concept and design. The vision of HIRC is a transparent and resilient supply chain achieved through cooperative efforts of providers and suppliers. He is considered a subject matter expert in the areas of supply chain business continuity and medical device explant compliance.


Risk: Mitigate What You Can and Manage the Rest

Wednesday, September 22, 2021
10:30 a.m. – 11:30 a.m.

Joe Layman, Bright Horizons
Susan Zielan, CoreLogic

Risks vary from company to company.

In this collaborative session, Joe Layman, Business Continuity Management, and Susan Zielan, Business Continuity Program Manager, will assist with the development of a risk assessment and determining which risks matter to your business lines and C-level management.

Susan and Joe will provide guidance to identify and prioritize the most critical to least critical risks within your organization.

About Joe Layman
Joe Layman is the BC and DR Manager for Bright Horizons Family Solutions. Joe has wide ranging experience in leadership positions for several large companies in Business Continuity Management. His background spans across business continuity management, disaster recovery, and emergency management. Joe has coordinated the response to several incidents and disasters that impacted business functions at multiple offices minimizing impact to affected business operations.  Joe serves as President on the Board of Directors for the Association of Contingency Planners, Orange County Chapter (ACP-OC), Editorial Advisory Board, Rules and Relations and Glossary Committee for Disaster Recovery Journal

About Susan Zielan
Susan Zielan is the Business Continuity Program Manager, for CoreLogic, Inc.


How Can a Supply Chain Disruption in the Suez Canal Help Shape the Future of Resiliency?

Wednesday, September 22, 2021
10:30 a.m. – 11:30 a.m.

Katherine Whitaker, Nestle

How does one event, cause massive disruption, threaten global trade and supplies, and cause us to rethink? At the end of March, we experienced a blockage of the Suez Canal following the grounding of the Ever Green container ship. What the event highlighted is the interconnectedness & continued fragility of our global infrastructure. Unexpected events cause disruption that can reverberate through a Market or Industry and in this case impacted freight rates and costs which were ultimately passed to the Consumer. Supply Chain strain went as far, as it went deep in 2020 and 2021, with rising costs on materials and labor. Supply Chains were more focused on bottlenecks in transportation, increasing raw material costs or limited availably, to rising labor costs. As Business Continuity and Resiliency professionals, we know capability building is so important – but how to do this within Supply Chain? The plans themselves should have buffers built in – but what does this really mean? Resiliency isn’t of course just with physical supplies; it impacts the digital parts of an organization – Where does this apply in Supply Chain? While we may not be able to plan or insure against every potential Supply Chain impact, we must still plan accordingly in an increasingly connected world.

About Katherine Whitaker
Katherine Whitaker is the Head of Business Continuity & Resilience at Nestle NA.