Breakout Track 1 – Virtual

Monday, October 11, 2021, 11:00 a.m. – 12:00 p.m. EST

BREAKOUT TRACK 1 - SESSION 1

On the Front Lines: Lessons Learned from the Industry’s Top Emergency Communication Leaders

When:
Monday, October 11, 2021
11:00 a.m. – 12:00 p.m. EST

Speaker:
Peter Steinfeld, AlertMedia

Over the past year, safety leaders have had to take on an even more important role as organizations responded to remote work challenges, severe weather threats, and the ongoing coronavirus pandemic. Many navigated the challenging environment with fierce determination while gathering key lessons along the way.

About Peter Steinfeld
Peter Steinfeld is the Senior Vice President of Safety Solutions at AlertMedia and host of The Employee Safety Podcast, where each week, he interviews safety, security, business continuity, and disaster recovery experts from all over the world. Peter also leads AlertMedia’s sales organization, ensuring his team has the right information and resources to successfully bring in new customers and prospects. Prior to AlertMedia, Peter held sales leadership roles at Symantec and Dell, among several other enterprise software companies. He has been involved in the emergency communications industry for more than 20 years, advising organizations of all sizes on matters related to employee safety, and is passionate about helping organizations protect their most valuable assets: their people. Peter is a graduate of Middlebury College, where he earned a bachelor’s degree in Economics. He also earned his MBA from the Jesse H. Jones Graduate School of Management at Rice University.

BREAKOUT TRACK 1 - SESSION 2

DR + HA = Resiliency?

When:
Monday, October 11, 2021
11:00 a.m. – 12:00 p.m. EST

Speaker:
Ray Holloman, HCA Healthcare

As organizations embrace disaster recovery and high availability, is now the time to start to looking at what operational resiliency may look like? Will any downtime be acceptable to organizations as we continue to rely more and more on technology every day? Will there still be a place for the traditional hot/warm/cold site traditional disaster recovery options that we have testing for years? Buzzwords, such as “high availability”, “cloud” and “operational resiliency” are becoming more talked about in the industry and companies are looking into those options to decrease downtime. Not to mention, increasing customer and employee satisfaction. What does resiliency really mean and how can that be sold to senior leadership to invest into resiliency as the next step? This presentation will give some takeaways of how to support DR and HA programs and start the conversations towards resiliency.

About Ray Holloman
Ray Holloman, CBCP, M.B.A., M.S. is a Senior Business Continuity Administrator for HCA Healthcare. He started working in IT in 2009 and specifically in Business Continuity/Disaster Recovery in 2014.

BREAKOUT TRACK 1 - SESSION 3

Responding Smarter, Faster & Better

When:
Monday, October 11, 2021
11:00 a.m. – 12:00 p.m. EST

Speaker:
Allan Bullock, BlackBerry

Critical events happen every day. Are you prepared? Join Allan Bullock, Head of BlackBerry Critical Event Management Technical Solutions, to see how BlackBerry Critical Event Management (CEM) brings order to chaos. Learn why disparate systems can hurt more than they help, how BlackBerry CEM unifies your response, and how it keeps you and your data safe in times of crisis. Trusted by teams worldwide. Ready for any critical incident.

About Allan Bullock
Allan Bullock is a Critical Communication Specialist with 15 years’ experience working in the communications industry, working with customers from both private and public sectors including Central Government, Blue Light, Security Services and financial organizations. He currently works across EMEA helping customers understand how Critical Event Management and Crisis Communications fits in to their business, and how it can work with Business Continuity Planning to improve communications using the latest technologies.

BREAKOUT TRACK 1 - SESSION 4

Expanding Business Continuity Plans to Address Unrecovered Data

When:
Monday, October 11, 2021
11:00 a.m. – 12:00 p.m. EST

Speaker:
John Beattie, Sungard Availability Services

It is essential for organizations to plan for unrecovered data gaps despite the best efforts of the IT organization. Your Business Continuity Plan (BCP) is the best place to capture the strategy and key activities for bridging the data loss gap to ensure the business is aware of and prepared for the possibility.

Problem statement: For decades, organizations have defined Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for most of their applications, making IT and the business aware of just how much data will likely not be recovered through a “declared” Disaster Recovery effort. Few organizations expect the business community to pre-define just how they will fill this known and anticipated data loss gap.

However, the data recovery challenges associated with a data-compromising cyberattack have brought this issue further into the forefront, since the data loss gap in a cyber recovery case will likely far exceed the RPO values that were defined for a “traditional” disaster scenario.

Approach: Start by asking three key post-recovery data loss questions:

  • Do you have business-approved RPOs for each business and data-dependent infrastructure application?
  • Have you researched and defined the range of potential data losses possible as a result of a data-compromising cyberattack?
  • Do your business continuity plans include how the business will fill these data loss gaps after your Infrastructure and Operations team has undertaken its best efforts to recover data?

About John Beattie
As Principal Consultant at Sungard AS, John Beattie works closely with organizations to implement 3rd party risk management programs, and reduce operational risk through new BC and DR programs or transforming existing ones to improve effectiveness.

BREAKOUT TRACK 1 - SESSION 5

The Criticality of Fuel Continuity Planning

When:
Monday, October 11, 2021
11:00 a.m. – 12:00 p.m. EST

Speaker:
B. Scott Preston, MultiCare Health System

A presentation on how important it is to plan for a crisis that reduces the availability of fuel (petroleum, natural gas, etc) or increases the price of fuel to the point that increases the operating costs of fuel across the global market. We’ll discuss some general ideas on what organizations can do to be better prepared for this scenario.

About Scott Preston
Scott Preston, CEM, CBCP, is an emergency management and business continuity professional with over 17 years of experience as a practitioner and over 10 years of experience as an academic instructor/professor.

BREAKOUT TRACK 1 - SESSION 6

Identifying, Analyzing, and Bridging Gaps in Your Organization’s Plans

When:
Monday, October 11, 2021
11:00 a.m. – 12:00 p.m. EST

Speakers:
Lance Lynch,Veoci
Speaker Spotlight
Beth Frasure, Veoci

After seeing the events of 2020 & 2021, organizations no longer need to be told that they should be planning for low-frequency, high-stakes events. In terms of planning, organizational leaders and their C-Suites understand the tangible benefits of sound planning initiatives and that they need to be intimately familiar with how effectively their proverbial left and right hands are collaborating and communicating their expectations & limitations. While these leaders have a generalized understanding of planning initiatives, it seems that the gaps – differences produced by expectations and limitations – are less commonly exposed and mitigated in a proactive, collaborative way in which those leaders can balance against their organization’s risk appetite.

The term “gap analysis” is broad and can be approached in different ways by different organizations & industries; those analyses can also be handled uniquely by different departments therein. Even with those differences, the expectations from staff, leaders, regulatory agencies, and clients remain the same: that any identified gaps are communicated, analyzed, and mitigated before an incident.

What does your organization’s resilience gap analysis process look like? Do your operational teams understand the limitations of their interdependencies? In the event of an inquiry or survey, can you draw from a singular source of truth to outline them?

Beth Frasure and Lance Lynch are Certified Business Continuity Professionals and have nearly 30 years’ of combined experience in emergency response, resilience planning, and continuity program management across the finance and healthcare industries. They are champions of cross-functional team collaboration and coordination.

About Lance Lynch
Lance Lynch has 17 years of exp. in em. response, planning, and hospital EM program mgmt. Most recently chaired the Reg. Em. Prep. Comm. of the NCTX RAC, overseeing the preparedness initiatives for over 150 hospitals, serving 7.5-million residents.

About Beth Frasure
Beth Frasure has been championing cross-functional team collaboration for resilience planning within the finance industry for 12 years. She’s implemented several full cycle BC, IT DR, and crisis communication programs.

BREAKOUT TRACK 1 - SESSION 7

The World Turned Upside Down: NYC Continuity of Operations (COOP) Response to COVID-19

When:
Monday, October 11, 2021
11:00 a.m. – 12:00 p.m. EST

Speaker:
Christine Vega, New York City Emergency Management

Christine is the Continuity of Operations (COOP) Specialist for NYC Emergency Management (NYCEM). During COVID-19, she worked on NYC’s first COOP Task Force on the longest COOP activation to date. COVID-19 has highlighted that continuity planning is critical to ensuring organizations can perform services and maintain resiliency in an extended, widespread incident. As the City’s COOP Program Manager, NYC Emergency Management developed the first COOP Task Force focused on sustaining City agency essential functions. In this session, Christine will discuss how the COOP Task Force mandate and responsibilities evolved over time. Through NYCEM’s COOP after-action reporting and improvement planning, we offer participants lessons learned that apply beyond the five boroughs. These include the following:

  • How to determine effective COOP data metrics, visualizations, and tools to support decision-making
  • How to develop and implement SOPs to streamline COOP-related communications
  • How to review and update COOP plan templates, guidance, and SOPs moving beyond COVID-19 operations

About Christine Vega
Christine Vega is a Continuity of Operations (COOP) Specialist at NYCEM where she assists City agencies with COOP planning and training. During COVID-19, she worked on NYC’s first COOP Task Force on the longest COOP activation to date.