Breakout Track 2 – Virtual

Monday, October 11, 2021, 2:00 p.m. – 3:00 p.m. EST

BREAKOUT TRACK 2 - SESSION 1

Shifting From Passive Planning to Active Risk Management

When:
Monday, October 11, 2021
2:00 p.m. – 3:00 p.m. EST

Speakers:
Andrew Witts, Infinite Blue
John Allen, Infinite Blue

For years, we’ve conducted risk assessments and pandemic planning ad nauseum, but the size, scope, and layered events that occurred in 2020 have caused many of us to re-examine the way we evaluate risks. Not only did this past year bring new challenges that many were unprepared for, but according to a recent survey* done by Infinite Blue, 20% of Business Continuity Professionals felt that the plans they had in place did not actually help them during the pandemic. This is why we must make a shift to active risk management, and prepare for the next “Gray Rhino” event (Coined by Michele Wucker) or, an obvious event that we’re ignoring.

In this session, Andy Witts, Director of Service Delivery at Infinite Blue will discuss the steps you can take to move your defensive planning into an offensive strategy. He’ll be joined by John Allen, Account Executive at Infinite Blue, and together they will host an interactive discussion outlining the most important strategies you and your team can implement right away.

About Andy Witts
With over 16 years’ experience in the industry, Andy Witts manages the Customer Success, Professional Services and Customer Support department for all applications at Infinite Blue.

About John Allen
John Allen’s responsibilities include collaborating with Infinite Blue’s prospective and current customers to identify solutions for gaps in their program. John brings over 10 years of experience in instruction, coaching and training to the Infinite Blue team.

BREAKOUT TRACK 2 - SESSION 2

Hybrid Incident Command System for Businesses

When:

Monday, October 11, 2021
2:00 p.m. – 3:00 p.m. EST

Speaker:
Steven Haynes, University of Texas at Dallas

The Incident Command System (ICS) has many advantages for businesses, such as increased efficiency, modulated flexibility, and scalability. However, ICS in its current form may not overcome organizational silos, personnel’s lack of familiarity, and terminology incongruities. Therefore, a hybrid incident command system model is presented to improve incident response during times of abnormality. An ICS model must be readily usable, comfortable to adapt, and based on familiarity for it to be adopted. But the age-old question of “who’s in charge” must still be answered. During this session, Prof. Haynes will introduce you to the dual-use hybrid ICS model and how “who is in charge” is already answered in most organizations today. Participants will leave this seminar with a ready model that can be employed in their organizations, and better yet, entirely testable for identifying operational inefficiencies.

Steven Haynes is an Assistant Professor of Practice and Director of the Risk Management and Insurance Program at the University of Texas at Dallas. Steven is an experienced practitioner with over a decade of continuity and disaster risk management experience and served proudly in the United States Navy. His research has been published in Safety Science and the Journal of Business Continuity and Emergency Planning.

About Steven Haynes
Steven Haynes is the Director of the Risk Management and Insurance Program at the University of Texas at Dallas. His research interests include risk analysis, organizations under crisis, mixed methods research design, and disaster science.

BREAKOUT TRACK 2 - SESSION 3

Three Leadership Skills Program Managers Need to Grow and Scale

When:
Monday, October 11, 2021
2:00 p.m. – 3:00 p.m. EST

Speaker:
Vanessa Vaughn Mathews, Asfalis Advisors

Leading a business continuity program as a team of one or a team of many can be a challenge. Often, continuity professionals are managing leadership priorities as well as influencing peers and colleagues to take an active role in the business continuity program. There are essential skills every practitioner needs in order to continue to expand their influence and leadership up and across the organization.

Vanessa Mathews will share the leadership skills developed over time to enable her to grow a sustainable corporate Business Continuity program, infused with the skills learned as a business owner interacting with executive leadership. This session will cover the importance of leadership, why leadership is as critical as your technical skills, and the traits program managers need to grow and scale in the current workplace environment.

About Vanessa Mathews
Vanessa Mathews has been on the front lines of the resilience profession throughout her career. She is the 1st female in the state of Georgia to graduate with a degree in Homeland Security and Emergency Management, she has worked with a Tier 1 intelligence agency, and Fortune 500 companies.

BREAKOUT TRACK 2 - SESSION 4

Business Continuity & Resilience: A Generational Perspective

When:
Monday, October 11, 2021
2:00 p.m. – 3:00 p.m. EST

Speaker:
Des O’Callaghan, BCM Consultant

The BCI Americas Next Practice Group (NPG) is a team of experienced continuity and resilience professionals who explore and write about different aspects of the growth and direction of the profession, anticipating where the practices are heading in the future. During 2020 the group conducted a survey to learn about the perspectives of different generations of practitioners and then wrote a paper to capture the findings. The paper was published by the BCI in May, 2021. We have arrived as a society at a point where demographic shift means younger, less experienced practitioners increasingly have to carry the baton, so it is important to understand not only knowledge transfer, but also ways in which experience and wisdom can be passed along with the knowledge. We learned about the varied backgrounds and career paths of baby boomers (born up to 1964) and generation X (1965-1981), contrasting with how the younger generations are arriving in their careers more through advances in technology and academic programs that did not previously exist. We explored the pros and cons of mentoring as a key source of professional development, if currently underutilized. We gathered numerous direct quotes from experts of all ages to add perspective to the data. In this session the report authors present findings and insights that illuminate the various ways in which the continuity and resilience profession continues to be a truly unique career.

Three takeaways:

  1. Understanding the career backgrounds of different generations of practitioners
  2. Understanding the various possibilities for professional development today
  3. Understanding the challenges that may affect the future of the profession

About Des O’Callaghan
Des O’Callaghan, FBCI, has 31 years of BCM experience, much in the financial sector. He now consults, teaches, and volunteers as BCI Canada Leader, BCI Americas Next Practice Group Chair and Lead Assessor. Des often presents at conferences in Canada.

BREAKOUT TRACK 2 - SESSION 5

Risk Assessments - Visual, Statistical & Supply Chain

When:
Monday, October 11, 2021
2:00 p.m. – 3:00 p.m. EST

Speaker:
Ted Brown, KETCH Consulting

Using actual Client Risk Assessment results, this session will teach the attendee how to execute three types of Risk Assessments. The first is the traditional or visual Risk Assessment where we analyze the risks to our clients by visually examining the physical structure, looking for vulnerabilities and single points of failure. The second is the Statistical Risk Assessment where we analyze the statistical odds of any one of over 100 disaster events occurring. This combined with a BIA yields the financial exposure to an organization. The last is the Business Risk Assessment where we supply the tools or help you to determine the risks to your supply chain from your vendors. The results of any or all of these will help you to justify Risk Management and BCP Expenditures.

About Ted Brown
Ted Brown has a fifty+ year professional/leadership career. Elected to Penn State BOT in 2013, following the Sandusky Scandal; with extensive experience in Risk Mgmt, he serves as Audit and Risk Vice Chair and founder/Chair of the Risk Sub-committee.In 2019, Mr. Brown and the Penn State Board, recognized Public health expert and Penn State College of Medicine graduate Dr. Deborah Birx (the White House coronavirus response coordinator) as a Distinguished Alumna, the University’s highest honor for its graduates.

BREAKOUT TRACK 2 - SESSION 6

Virtual Offices - Attractive Liability for Workplace Violence?

When:
Monday, October 11, 2021
2:00 p.m. – 3:00 p.m. EST

Speaker:
Dr. Michael Corcoran, The Workthreat Group, LLC

Many changes have come about in today’s world due to the recent pandemic. And now more than ever, working from home has become a reality. OSHA says, “Workplace violence is violence or the threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job-related deaths.” Additionally, “The term workplace means a physical location where the agency’s work or operations are performed.” (Section 1960.2(t) OSHA Standard Definitions).

In the past, most OSHA offices do little to investigate claims of harassment, threats, or abuse in a home office, citing they want to stay out of people’s homes. But with more and more civil court cases adjudicated in favor of the plaintiff against an employer, real concerns of “providing safety in the workplace” (OSH Act of 1970) include the home office (two real-life cases will be presented as examples). Does it reach the level where an employer must consider a proper site assessment and recommend safeguards for the employee, even when working out of their home office?

Takeaways:

  1. How to mitigate potential liability for WV occurring in a home office
  2. Develop a risk tolerance outline in this circumstance for the employer
  3. Learn a fundamental rule to help relieve dangerousness.

About Dr. Michael Corcoran
Dr. Michael Corcoran began his threat assessment experience upon entering the United States Secret Service in 1970. He has been in private practice since 1988, specializing in identifying and handling potentially violent subjects in the workplace.

BREAKOUT TRACK 2 - SESSION 7

Embrace Emerging Leadership

When:
Monday, October 11, 2021
2:00 p.m. – 3:00 p.m. EST

Speaker:
Doniella Mckoy, Health Partners Plans

Doniell Mckoy will define emerging leadership and present considerations to embrace emerging leadership. The takeaways include how to create a safe space for new talent and, three T’s for professional growth and development and how curiosity can fuel success in this industry.

About Doniella Mckoy
Doniella Mckoy, MBCI, CBCP currently serves as the Business Continuity Program Administrator for a non-profit health plan provider in Philadelphia, PA. She also instructs Business Continuity and Crisis Management courses at University of Alaska- Fairbanks campus remotely.

BREAKOUT TRACK 2 - SESSION 8

Managing Team Mental Health During Crisis

When:
Monday, October 11, 2021
2:00 p.m. – 3:00 p.m. EST

Speaker:
Dawn Grzena, Zendesk

I’ve managed teams through far too many crises and witnessed varying shades of anxiety, drama, and crisis exhaustion. As the leaders during a crisis, we are expected to be calm, cool, and collected no matter what the crisis is. What happens when crisis exhaustion starts to creep in by either your executives, response teams, or those that you manage? What are the burnout warning signs that you should be watching for?

Finally, how do you manage the team beyond this single event? This session will go over what I’ve learned over the years on what to watch for during a crisis for burnout, exhaustion or team members being overwhelmed. We’ll go over the various tools and tips to help both your direct and extended teams. By the time this session is over, you will walk away wi

About Dawn Grzena
Dawn Grzena has been in the industry for over 25 years. She currently leads a global business continuity / crisis management team at Zendesk and loves every minutes of the challenge.