Breakout Track 3 – Virtual

Tuesday, October 12, 2021, 11:00 a.m. – 12:00 p.m. EST


Operational Resilience & IT Risk Management - Beyond a Critical Partnership

Tuesday, October 12, 2021
11:00 a.m. – 12:00 p.m. EST

David Halford, Fusion Risk Management

Operational resilience is a culture driven by people inside and outside of your organization, that empowers you to continue to deliver on your current commitments to customers and evolve with them in a way consistent with your brand as their circumstances and needs change. A key part of an effective operational risk program is IT Risk Management and in particular cyber security related risk. Often cyber security information is collected, managed, and reported independently however there is business & risk mitigation value in sharing cyber risk telemetry information with you Operational Resilience program.

This session outlines an actionable methodology to go beyond the traditional partnership and consider using cyber risk vulnerability information as part of your Operational Resilience and IT Risk Management program. You’ll leave the session more confident and ready to offer an innovative solution to your enterprise.

About David Halford
As Vice President, Continuity Solutions, David Halford leads Fusion’s product vision for all Business Continuity Management (BCM) & Operational Resilience Program aspects of our solutions resulting in customer driven requirements.


Is Negotiating with Cyber Terrorists Our “New Normal”?

Tuesday, October 12, 2021
11:00 a.m. – 12:00 p.m. EST

Steve Piggott, Cutover

2020 saw a huge increase in the number of DDoS attacks, as the pandemic hit and our reliance on online services soared. In May this year, we were all shocked to see ransomware successfully target critical US national industrial infrastructure, and get their payout. Is this the ‘new normal’ for Cyber? Is negotiating with ransomware still avoidable or inevitable? How can organizations better respond to the risks and opportunities of the security landscape?

This session won’t explore well-known implications of these incidents, it will be fully focused on practical actions and steps that can bolster your approach and accelerate your response to potential InfoSec/Cyber risks.

  • In this webinar, we will explore key program success criteria, encompassing:
  • Easing fear by implementing a consistent approach to rigorous Cyber/Infosec best practices (NIST/ISO)
  • Putting practices in place to instill real confidence in your preventative measures, but also (more critically) in your reactions to an incident
  • Orchestrating your InfoSec/Cyber response with your BCM/ITDR execution capabilities with real-time visibility
  • Learning from the past (yours and others) to ensure that you interrogate and strengthen your security posture
  • Building an agile future-forward cyber posture, so you’re always ready for the next security challenge

About Steve Piggott
Steve Piggott works within all facets of Cutover to drive market awareness, revenue growth, and to align with our customers’ requirements and expectations in receiving exceptional enterprise resiliency results. He brings a wealth of experience in driving successful customer outcomes across business transformation, operational resilience, disaster recovery, and business continuity program development.


IT Disaster Recovery Exercising

Tuesday, October 12, 2021
11:00 a.m. – 12:00 p.m. EST

Ramesh Warrier, eBRP Solutions

Restoring IT Services is the primary objective of an enterprise DR test BUT not the only objective. With today’s technology, many of the IT service components can be recovered automatically or scripted to recovery with minimal manual intervention.

In this session, we explore options for restoring compromised infrastructure, be it on-premise or cloud-hosted, as well as address the overall monitoring, measuring and managing the exercise to cater to the needs of different stakeholders.

About Ramesh Warrier
Ramesh Warrier is Director eBRP Solutions.


Hurricane Florence (Sept. 2018) Impact on IP-Riegelwood’s Facility and Surrounding Community

Tuesday, October 12, 2021
11:00 a.m. – 12:00 p.m. EST

Tim Gill, International Paper
Ian Nicolson, StormGeo

Along much of the U.S. Coastline, hurricanes pose a major risk of operational disruption every year. When a major tropical cyclone, like Hurricanes Michael and Florence, impacts the area, the team at International Paper encounters new challenges to their business continuity plan.

Large facilities such as International Paper’s Riegelwood Mill often take several days to fully shut down in the event of a Hurricane. International Paper takes employee safety as the highest priority and has developed a detailed plan on how to manage these events.
Each storm presents unique conditions, requiring a unique response. International Paper turned to StormGeo to provide weather data and decision guidance specific to their sites, to ensure they are making the most informed response decisions to help mitigate the impact to assets as well as their people.

This session will look at how International Paper has responded to these major storms over the past 5 years and how they have made key adjustments to their response plan. Some area we will look at include how IP has utilized its employee benefit disaster relief plan, overcome supply chain disruptions, and implemented seasonal preparations ahead of hurricane season.

About Tim Gill
Tim Gill has 24 years experience at International Paper. Currently, the Environmental, Health & Safety manager at the Riegelwood NC Mill, a fully integrated fluff pulp production site. He is responsible for Hazardous Weather & Emergency Response Programs.

About Ian Nicolson
A native of Scotland, Ian Nicolson is a Senior Industry Manager at StormGeo. He has a long-standing track record providing solutions to companies, helping them solve their greatest challenges while offering new and innovative strategies to grow business.


”Making Over” Your Resiliency Program During a Time of Change

Tuesday, October 12, 2021
11:00 a.m. – 12:00 p.m. EST

Cary Jasgur, Mazars

Some organizations have mostly returned to the way things were before the events of 2020, and the COVID-19 Pandemic. While many organizations that did not have Pandemic Plans or robust Organisational Resilience Plans are still reeling from those events and trying to navigate the challenges that the future holds.

There is no time like now to take stock of where your organization is today, what changes might need to occur to your existing Organisational Resilience Program, and what does your organization’s future looks like. For some organizations that may mean a complete overall of their existing program, while others may take this opportunity to perform an assessment of their overall approach to Organisational Resilience.

Within this session, we will explore the areas of your existing program that was most likely impacted by the events of the COVID-19 Pandemic, even if they do not presently exist. As well as provide guidance in the identification, classification, and modification of those areas in need of “makeover”, so that the newly “made over” program better suits your current and future organizational structure and culture.

Following this session attendees will have the tools and knowledge to shape the future of their Organisational Resilience Program by rightsizing it to meet the ever-changing world of business following the COVID-19 Pandemic.

About Cary Jasgur
Cary Jasgur currently holds an FBCI, MBCP, and PMP and has spoken at several conferences on a variety of topics within the Organizational Resilience industry.


2020 Changed Work Area Recovery Planning Forever; Here’s How to Adjust

Tuesday, October 12, 2021
11:00 a.m. – 12:00 p.m. EST

Bob Lamendola, Ricoh USA, Inc.

It’s hard to identify areas of business (and for that matter, life outside of work) that were not fundamentally changed by the pandemic. Work area recovery is no different. The “simple” task of dispatching a technician to a customer site to fix a problem, is suddenly not so simple. As with all business continuity plans, organizations must be prepared both to manage internal work in a 100% remote world and plan for how to keep their customers up and running.

In this session, Bob will discuss how Ricoh adapted quickly to meet internal needs and those of its customers, in the wake of the pandemic. He’ll share tips on adjusting work area recovery plans moving forward. More specifically, he’ll discuss:

  • How to enable an effective remote and hybrid work environment by providing the necessary tools to securely maintain communication and collaboration.
  • Tips for creating a smart and safe workplace for on-site workers while enabling a seamless experience for a hybrid workforce with integrations and better accessibility to business-critical information.
  • Advice on leveraging technology adoption, Artificial Intelligence for IT Operations (AIOps) and when needed, expediting digital transformation initiatives, to be ready for disasters or disruptions.

    After this session, attendees will be able to identify the key factors needed to create or update an effective work area recovery plan.

About Bob Lamendola
In his current role as Senior Vice President, Technology and Head of Digital Services Center, Bob Lamendola is responsible for the evolution and optimal utilization of our Services Delivery infrastructure, technology, processes, systems, and solutions.


Strategies for Effective Leadership of Collaborative Enterprise Crisis Management Teams for Increased Resilience

Tuesday, October 12, 2021
11:00 a.m. – 12:00 p.m. EST

Ashley Goosman, Liberty Mutual Insurance

Building on recent experience from COVID-19 and other events, there is an evolving recognition that the classic emergency management method is less efficient in large organizations. The Incident Command System (ICS) system is morphing into a collaborative approach to critical events for business. To improve resilience, process owners must work together across disciplines to mitigate impacts. As companies are considering or adjusting models, crisis professionals can leverage proven strategies for leading crisis teams.

As a leader in crisis management, you coordinate the response to incidents. It is crucial to building integrated cross-functional crisis teams in an increasingly fast-paced environment and requires the coordination of multipronged events. To maximize effectiveness, you need to be mindful of the human element of managing teams. It is a role that involves process expertise but also benefits from leveraging emotional intelligence and soft skills.

This discussion will share guidance for managing the dynamics of process leads, methods to build strong teams, and strategies for member engagement. It will share tips for laying the groundwork, developing positive group dynamics, persuasive techniques, team building, and staying aligned. The presentation will include real-world examples and welcomes attendee engagement.

About Ashley Goosman
Ashley Goosman is a Business Continuity and Crisis Management manager who works for Liberty Mutual Insurance, helping employees Enterprise-wide respond to and prepare for business interruptions.