Breakout Track 6 – Virtual

Wednesday, October 13, 2021, 2:00 p.m. – 3:00 p.m. EST


Apply Your COVID-19 Learnings to Your BC, CM & CC Plans NOW, BEFORE You Lose Them!

Wednesday, October 13, 2021
2:00 p.m. – 3:00 p.m. EST

Regina Phelps, EMS Solutions Inc.

Each of us has learned a lot during the first year of the pandemic. As we reflect back, for many of us, it might all be a big blur! Did you capture notes, improvements and issues that will need to be changed in your plans going forward? Did you prepare an after-action report (or more than one!) that captured the key learnings? And at the same time, promote your program!

First review the pandemic lessons learned and compare those to what you have documented in your plans. Then you will want to apply and include those lessons into your plans, seek approvals as necessary and then provide training and exercises to bring your teams up to speed with the new processes and plans.

This session will talk about how to capture and apply lessons learned from the COVID-19 pandemic into your plans. We will also share with you many of the challenges our clients faced over the last year as well as some of their solutions. The COVID learnings and experiences are like gold and will help us build even more resilient programs, plans and teams.

Topics Covered:

  • What were the big takeaways from the pandemic? What’s in your after-action report?
  • After-action reports and how to use them to build your program
  • Building support and engaging your continuity steering committee
  • Planning and working with other company sites to ensure continuity
  • Planning for crises when remote work is a part of your daily work environment

About Regina Phelps
Regina Phelps is an internationally recognized thought leader in the field of emergency management, pandemic & contingency planning. Since 1982 she has provided consultation, training & speaking services to clients on five continents and is the author of three books.




How Difficult Times Create Resilient People and Organizations

Wednesday, October 13, 2021
2:00 p.m. – 3:00 p.m. EST

Patrick Potter, Archer

Notwithstanding the real suffering that people have experienced during the pandemic, many lessons have been learned on both organizational and personal levels from not only the pandemic, but from associated disruptions to people, supply chains, technology, the economy, geopolitics and more.

Attend this session to learn about lessons both people and organizations have learned from the worldwide crisis, and how personal and operational resilience parallel each other in many ways.

Patrick has over 30 years’ experience leading risk management, operational resiliency, compliance, internal audit, third-party management, strategic planning and process improvement in both practitioner and consulting roles. He has developed a unique perspective working with analysts, partners and customers spanning many industries including financial services, healthcare, government, energy, education, and travel and hospitality.

He has been a speaker for the Institute of Internal Auditors, Disaster Recovery Journal, RSA Archer Summit, Financial Executives Networking Group, Association of Continuity Planners, Audit World and the Information Systems Audit and Control Association. Patrick has also contributed thought leadership articles for such publications as Continuity Insights, Internal Auditor Magazine, SC Magazine and Disaster Recovery Journal.

About Patrick Potter
Patrick Potter is a subject matter expert for Archer where he provides strategic input into the development of the Archer Suite and works with customers on best practices.


Risk Culture and Operational Resilience

Wednesday, October 13, 2021
2:00 p.m. – 3:00 p.m. EST

Lynnda Nelson, ICOR
Speaker Spotlight

Risk culture refers to the mindset and behavioral norms that determine how an organization identifies and manages risk. A healthy risk culture is more important than ever in a post-pandemic world. Long term a healthy risk culture is a critical element of resilience against risk.

A healthy risk culture is also an enabler of more dynamic and flexible risk management. This presentation will explore how to set up an effective risk culture program and how to build a more dynamic and flexible approach to managing risk and increasing operational resilience.

About Lynnda Nelson
As founder and the President of ICOR, Lynnda Nelson manages ICOR’s education and credentialing programs. She is an expert on international standards for business continuity, crisis management and communications, organizational and community resilience.


A New Era, or New Error? or Navigating the New Normal: The expanded role of the emergency manager post COVID-19

Wednesday, October 13, 2021
2:00 p.m. – 3:00 p.m. EST

Ellis Stanley, Coastal Resilience Center

The past two decades have been marked by a resurgence and alteration in the responsibilities, capabilities and functions of emergency management. It is a changing environment that has required us, as a community, to expand the functionalities of emergency management and expand the role of the Emergency Manager beyond its traditional scope. What is known is that as a profession, Emergency management must continually adapt to meet the security and safety needs of our communities. Yet, what is left to be seen, is the shape EM will take, the functions it will serve in the years to come, how we as emergency managers will navigate this new normal.

Even today, the role of Emergency Management is not fully understood by Public Officials, and even less by the Public. How do we change these mindsets and who is responsible? This talk will delve into the journey that the field of Emergency Management has taken: its miss steps as well as successful movements, the identity of the Emergency Manager, the ways and means to shape conversations revolving the changing functions of EM, and most importantly, we will investigate the ways and means of shaping the mindsets of emergency managers themselves. In this way, EM professionals can claim a seat at the community table and be recognized as leaders.

Through political divide, growing pains and lessons learned, we must remain cohesive and not divided towards a common goal that is at its core: how best to serve our local and global communities. As we move in to the future, will we error by not learning from the past or choose to build upon the current tools and lessons learned to usher in a successful and responsive era of emergency management? That is the question.

About Ellis Stanley
Ellis Stanley is Managing Partner, Ellis Stanley Partners, LLC. Former General Manager of the City of Los Angeles Emergency Preparedness Department.

Graduate of UNC at Chapel Hill. the Executive Leadership Program from the Post Naval Graduate School and John F. Kennedy School of Government’s National Preparedness Leadership Initiative. 

Chairman Emeritus the Global Board of the International Association of Emergency Managers.


Risk: Mitigate What You Can and Manage the Rest

Wednesday, October 13, 2021
2:00 p.m. – 3:00 p.m. EST

Joe Layman, Bright Horizons
Susan Zielan, CoreLogic

Risk: Mitigate What You Can and Manage the Rest

Risks vary from company to company.

In this collaborative session, Joe Layman, Business Continuity Management, and Susan Zielan, Business Continuity Program Manager, will assist with the development of a risk assessment and determining which risks matter to your business lines and C-level management.

Susan and Joe will provide guidance to identify and prioritize the most critical to least critical risks within your organization.

About Joe Layman
Joe Layman is the BC and DR Manager for Bright Horizons Family Solutions. Joe has wide ranging experience in leadership positions for several large companies in Business Continuity Management. His background spans across business continuity management, disaster recovery, and emergency management. Joe has coordinated the response to several incidents and disasters that impacted business functions at multiple offices minimizing impact to affected business operations.  Joe serves as President on the Board of Directors for the Association of Contingency Planners, Orange County Chapter (ACP-OC), Editorial Advisory Board, Rules and Relations and Glossary Committee for Disaster Recovery Journal

About Susan Zielan
Susan Zielan is the Business Continuity Program Manager, for CoreLogic, Inc.


Cybersecurity Partnership: A Force Multiplier for Resilience

Wednesday, October 13, 2021
2:00 p.m. – 3:00 p.m. EST

Jamie Sanderson Reid, The AES Corporation
Malcolm Reid, Brison LLC

Cybersecurity plays a critical role in managing the likelihood and impact of loss event scenarios related to availability, such as outages of key business systems due to cybercriminals performing a ransomware attack via a phishing e-mail.

This session will explore ‘a risk-based approach to availability of systems and data’ as the nexus of partnership between Business Continuity/Disaster Recovery (BC/DR) professionals and Cybersecurity professionals. This partnership can act as a Force Multiplier to improve the overall resiliency of your organization, which is a critical success factor in today’s dynamic threat landscape.

The NIST Cybersecurity Framework is arranged around five functions: 1) Identify 2) Protect 3) Detect 4) Respond 5) Recover. The framework can help improve communication and collaboration around cybersecurity capabilities. The functions provide a useful reference to consider areas for Cybersecurity and BC/DR collaboration for improved avoidance, response and recovery with regards to cybersecurity incidents impacting availability of key business systems and data. We’ll deep dive into Response, which typically proves to be a challenge in terms of collaboration and provides opportunities for continuous improvement, with practical actions that can be taken to prepare for a well-coordinated response.

About Jamie Sanderson Reid
Jamie Sanderson Reid is a cyber resilience professional committed to helping organizations improve their level of resilience through empowering people, simplifying processes, and leveraging technology. She holds the CISSP, CCSP, CRISC, CPP, and MBCI certifications.

About Malcolm Reid
Malcolm Reid, FBCI CBCP, CPP, is a globally recognized thought leader and trusted advisor in the Cyber Resilience, Security and Business Continuity space. In 2018 he was listed by IFSEC Global in the Top Ten Most Influential Security Thought Leaders in the World and in 2020 he was awarded the Continuity and Resilience Contributor of the Americas award attesting to his valuable contributions in his field. In 2017 and 2019, he was also a finalist for the Business Continuity Institute’s Personality of the year for the Americas region.

Malcolm currently heads Brison LLC, a risk management consulting practice, based in Virginia, USA. He has executed enterprise risk assessments, security master plans, fraud risk assessments, and business continuity program development for a number of large, global and complex organizations. At a country level, he has also completed the comprehensive Assessment, Ranking, & Mapping of the entire critical infrastructure network of an energy producing nation.


Be Prepared – Be Protected - Stay Connected​

Wednesday, October 13, 2021
2:00 p.m. – 3:00 p.m. EST

Chris Faletra, COMSAT – A Division of Satcom Direct

Natural and man-made events don’t give you a choice where and when you need to respond. Traditional terrestrial networks can be down, but you still need to coordinate operations, share information and access key data. From beginning to end, you need reliable communications for all emergencies, in all conditions. Satellites remain on the job in all circumstances.

You might be closer to using today’s satellite-based wireless communications than you realize. Your agency or company may already has some satellite equipment on command vehicles, sitting in a closet, or installed in your operations centers. Satellite-based wireless communications are more than just an option in response and recovery planning. Collectively the equipment and services form a group of essential elements worthy of consideration by each and every first responder or business organization. Please take the time to reach out to us. We stand ready to assist in planning, then partnering with you in the implementation process when the time to respond arrives.

Our world-wide, fully redundant and self-healing fiber backbone connects multiple Data Centers and Internet Access Points to the East Coast and West Coast Teleports. Along with vital connectivity and uninterrupted communications, in a crisis SD Data Center’s purpose-built Tier III facilities ensure the security and accessibility of your critical systems and data with. In addition, our cybersecurity services protect your critical data and operations.

SD Land & Mobile and COMSAT have access to a multitude of satellite networks to provide mobile and quick deploy connectivity for all your teams in the disaster area.

Get superior, reliable network performance via multiple Satellite Operators with our WTA Tier 4 Certified and independently owned Teleports providing Large Pipe Satellite Connectivity for voice, data, internet and video.

About Chris Faletra
Chris Faletra is the Director of Teleports COMSAT for last 4+ years, has 30+ years in satellite communication industry. GTE Telecom 1986 to 1994. Varian/CPI 1994 to 1996. Comtech EF Data 2004 to 2016. Holds BSEE from Northeastern University.