Most people can sort out what tangibles they need for a solid BCM program, but the following critical steps can make or break an enterprise in times of crisis. Without functional crisis management and effective preparations, your organizational resilience will be impacted, resulting in more than just higher costs or lost sales (see Strategic Issues Surrounding Your Organization’s Resiliency).
1. Clarify Roles and Responsibilities
Numerous teams are organized and active during crisis events: Crisis Management, IT Emergency Management, Individual Recovery, Business Recovery, Communications, and more. Often individuals participate on several teams. Due to multiple tasks and efforts, individuals must clearly understand their roles and responsibilities – these are not necessarily based on job title. Individuals should be trained in roles and responsibilities at least annually.