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Volume 30, Issue 3

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Monday, 13 November 2017 17:30

Improve Your IT Incident Management

How IT Incident Management Can and Should Be Supported with a Foundation of Automated Notifications

One of the most significant challenges in terms of IT incident management today has to do with the growing complexity of the environments themselves. As more and more mission-critical systems move into the cloud, the demands placed on IT managers have never been higher. These hardworking professionals are being asked to accomplish more with less on a regular basis, which itself becomes a major problem when disaster (as it often does) strikes.

In some ways, the solution to these issues is clear – IT professionals need a way to quickly, accurately and concisely communicate essential information to people at a moment’s notice. But what, exactly, is the best way to do that?

This problem has led to many unfortunate trends in the industry today. Many companies make the mistake of assuming there is a one-size-fits-all solution to automated notifications of this type. This fails to acknowledge the fact that every organization is different.

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https://www.onsolve.com/blog/improve-incident-management/