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Spring Journal

Volume 32, Issue 1

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Thursday, 07 February 2019 16:15

RPA DONE RIGHT: STEPS TO IDENTIFY AND PRIORITIZE THE RIGHT AUTOMATION OPPORTUNITIES

RPA is software that mimics the activity of a human being in carrying out tasks within a business process and thereby frees human capital to be utilized in other areas. The software bots are programmed to do manual tasks and are relatively lightweight in that they reside on top of existing systems and applications. Recent surveys indicate that anywhere from 30-50% of RPA projects fail. Ever wondered why there are so many instances of companies not making it past the initial stages of their RPA initiative? The lack of a consistent process to identify the right automation opportunities and prioritize them, inevitably results in organizations fumbling early in their RPA journey, and in some cases giving up on it altogether. Identifying and prioritizing candidates for automation are critical steps before one can pilot RPA and build the business case to move forward.

Figure 1 outlines the four-step approach we recommend to begin the RPA journey, each of which needs to involve engaging the right stakeholders who not only have the authority to take decisions, but also have sufficient insights regarding the process areas under consideration.

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http://www.enaxisconsulting.com/blog/2019/02/06/rpa-done-right-steps-to-identify-and-prioritize-the-right-automation-opportunities/