This post first appeared on the Auvik blog.
Modern IT infrastructure is messy, spanning multiple vendors, cloud platforms, and on-premises systems, with critical data spread across separate tools. This patchwork makes troubleshooting harder for IT teams and AI agents alike, forcing them to piece together operational context from different domains and interfaces before they can act with a complete understanding of the environment.
But what if AI agents could pull operational data from across your diverse IT environment and correlate it for you?
That’s why we’re excited to announce Auvik’s integration with Cisco Cloud Control, Cisco’s unified platform for agentic IT operations. Through Cloud Control Studio, the design space within the platform, customers can build AI agents and connect them to Auvik.
With this integration, AI agents can now reason on Auvik’s real-time network data and contextual insights alongside other IT domain information, leading to faster, more accurate cross-domain troubleshooting. The integration will be available in Alpha next month, with general availability to follow.
Delivering Contextual Visibility Within Cisco Cloud Control
Cisco Cloud Control provides a single operational environment and inventory for every Cisco product. Auvik’s integration enhances this operational environment by making its multi-vendor network visibility available directly in the platform.
The integration becomes most powerful in Cisco AI Canvas, the workspace in Cisco Cloud Control where teams and AI agents investigate and resolve cross-domain IT issues. AI agents in Cisco AI Canvas can leverage Auvik’s real-time network topology, device relationships, performance metrics, and lifecycle data during investigations, eliminating the need for operators to manually gather context.
What This Means for Your Team
This capability enables joint customers running both Auvik and Cisco Cloud Control to access the network context they need, right when they need it, within their agentic IT operations workflows.
Here’s how it helps your team work faster and smarter:
- AI agents operate with more context: Auvik’s integration connects agents to real-time network data across different vendors, device types, and models, ensuring agentic investigation is grounded in a more complete environmental context.
- No more jumping between tools: Until now, joint customers switched between Auvik and Cisco environments to gather all the relevant context during troubleshooting. The integration brings Auvik’s network intelligence directly into Cisco AI Canvas, where cross-domain investigation is already happening.
- Faster, more accurate issue resolution: By correlating Cisco’s infrastructure data with Auvik’s multi-vendor network visibility, joint customers can find problems faster, identify root causes more accurately, and resolve tickets more efficiently.
As infrastructure grows more complex, managing it should stay simple. AI agents with cross-domain visibility reduce overhead by freeing teams from having to manually explain environments, connect fragmented signals, or course-correct recommendations that do not account for the environment’s actual state.
The Shift From Reactive to Proactive Operations
Auvik’s integration with Cisco Cloud Control is an important milestone in our broader mission to simplify IT operations, helping IT professionals spend less time on reactive troubleshooting and more time on proactive, insight-driven work.
IT teams are under constant pressure to balance strategic priorities with reactive work. Auvik’s 2026 IT Trends Report found that nearly half of surveyed IT professionals (48%) spend between 10 and 20 hours per week handling end-user tickets.
While AI has the potential to ease this burden, its effectiveness is often limited by disjointed IT infrastructure and persistent visibility gaps. To address this, Auvik launched Auvik Aurora earlier this year, connecting its contextual data with agentic workflows across the platform. Auvik Aurora is a suite of IT operations agents built specifically for network and infrastructure management.
For years, Auvik has been a trusted system of record for thousands of networks. Building on this foundation, our goal is to ensure that, whether your team is working with Cisco network hardware or another networking vendor, you always have the visibility required to move beyond reactive firefighting and toward more proactive operations.
Curious to see how Auvik’s multi-vendor network intelligence works together with agentic AI? Try it yourself for free.
