Atlassian’s suite of collaboration tools—Jira, Confluence, and others—has become mission-critical for countless teams across the globe. From software development to IT service management, Atlassian’s cloud products are the central nervous system of modern project execution: whether it’s tracking tickets and development workflows or storing vital knowledge in pages and spaces. Under Atlassian’s shared responsibility model, it’s up to you to safeguard your own data.
Shared responsibility: How effective is Atlassian’s native backup and recovery service?
Backing up your data in a separate infrastructure from your production data is an industry best practice to secure business continuity and comply with increasing regulations.
Although the offered, native backup and recovery service is useful for some Jira and Confluence customers, it has some major limitations: for starters, it’s not generally available for all Atlassian customers.
On top of that, the native backup solution only stores your data for up to 30 days, after which it expires and can’t be restored. Atlassian’s backup also has a limit to how much data you can restore on your own, without the help of customer support: backups larger than 60GB need Atlassian support assistance for restoration.
Reasons why you should independently back up Jira and Confluence Cloud
As companies become more and more dependent on SaaS applications, independent backup —and the capability to recover instantly — has become a basic element of cyber readiness.
Keepit backup and recovery for Jira and Confluence Cloud will ensure and support
Business continuity
Regular backups are a must to mitigate risk of business disruption, financial loss, damage to a company’s reputation, and even legal action.
Protection against human error
Mistakes happen every day. Your users and administrators have access to your most vital data, and one accidental deletion means losing data you rely on the most. Human error is still a leading cause of data loss.
Confidence during systems updates and migration
Having secure backups makes migration easier and more secure.
Cyber resilience
Data loss from security breaches, such as ransomware and malicious deletion, are on the rise. Without a backup in place, your SaaS data can be lost forever.
Compliance
To comply with increasing regulation such as NIS2 or GDPR, you need uninterrupted access to your data, and any data loss or disruption may lead to failures to comply.
Keepit backup and recovery for Jira and Confluence Cloud
Keepit backup and recovery for Jira and Confluence Cloud enables companies to secure their project management data, with assurance that it can always be recovered. Some of the key features of Keepit’s solution include:
- Automated backups — have all your data at your fingertips, always, with comprehensive, automated backups of your Jira and Confluence Cloud.
- Granular restore capabilities — quickly identify the correct Jira and Confluence data to recover with Keepit’s Smart search and Previewer for projects, issues, files, and attachments.
- Storage — immutable backup and retention.
- 100% cloud based: no hardware, no upgrades.
- Secure platform architecture, built on a robust, cloud-native design with AES-256 encryption for data protection.
- End-to-end certifications: ISO 27001, ISAE 3402, and GDPR-compliant, ensuring the highest security standards.
- Independent cloud: Keepit’s vendor-neutral cloud stores backup data separately from SaaS providers.
- Monitoring of snapshot data to automatically detect anomalies.
- Compare backup snapshots to identify records added, modified, or deleted over time, enabling precise recovery.
Final thought: Your project management tools deserve the same protection as your source code or customer records
Imagine a product team losing its entire Jira roadmap, or a customer success team being cut off from the service history logged in Confluence. The ripple effects affect every part of the business.
That’s why backup isn’t a “nice to have” for Atlassian—it’s essential.
A dedicated backup solution tailored to Atlassian workloads ensures that your teams can innovate confidently, collaborate securely, and recover instantly—no matter what happens.
