I remember my first business continuity gig very well. Back in 1997, there was an art to creating a good old-fashioned call tree. Should you follow the org chart? What happens if one person has too many calls to make? What happens if Person A isn’t reached? Who calls Person A’s people if they are not available? The advent of mass notification systems has (allegedly) relegated the manual call tree to the dustbin of business continuity history. Many BC software providers have eliminated manual call trees and instead integrated mass notification systems into their software. The logic: why keep documenting who…
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