With automation on the rise, Steven Steckler of Sentry Claims Group reminds insurers of their most pivotal responsibility in claims process: empathy LAFAYETTE, La. – From AI and automation to analytics and smart sensors, technology plays an ever-increasing role in insurance. These technological innovations help expedite underwriting and claims adjusting processes, but they can never replace empathy—the most pivotal element in disaster recovery. Human connection is a vital part of helping communities recover from natural disasters, according to Steven Steckler, President of Sentry Claims Group. Insurtech advancements must be equibalanced with the human touch in the aftermath of disasters—but will an…