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EDITOR’S NOTE: The DRJ Career Development Committee is supporting this series of articles featuring the career paths of industry professionals. Throughout this series of candid interviews, we hope to provide career advice to our readers by highlighting lessons learned, highs and lows, opportunities and challenges. The DRJ Career Development Committee promotes education, opportunity, inclusion, and excellence surrounding the exploration and evolution of career paths in all aspects of business continuity and risk management. Key elements of our mission include promoting open and candid discussions of career opportunities, providing mentorship, resources, and guidance to equip our membership with the necessary knowledge,…
April 8, 2020 – Managing Crisis in an Interconnected World

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April 14, 2020 – Pandemic Resilience: A Business Continuity and Medical Perspective

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April 15, 2020 – Ask the Experts: COVID-19 Preparedness and Response

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April 15, 2020 – Preparing for Panic: Building a Resilient Organization during COVID-19

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April 22, 2020 – Evolving BCM Trends & Challenges in the Wake of COVID-19

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April 29, 2020 – Workplace Violence: Prevention & Response

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ABOUT THE AUTHOR

STAFF REPORTS

Build Consistency to Ensure Quality

Service consistency and quality is an expectation of all stakeholders at all times. The people depending on you want peace of mind and no unpleasant surprises. Providing consistent services implies achieving sameness, uniformity, and fairness in the delivery or execution of all service attributes, regardless of time, place, occasion, and provider. The lack of consistent service by the business continuity management (BCM) team is one of the main reasons management and stakeholders get a sour taste in their mouth about business continuity. BCM practitioners must strive to provide a service environment that makes its stakeholders happy and supportive of the need for business continuity.

Develop a Catalog of Services

The first step in providing consistent, quality service is for your office to decide which services it provides and which it doesn’t. Have you identified and cataloged the services your team offers? The following services are among those commonly provided by enterprise BCM offices:

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Build a roadmap for success.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus eu venenatis felis. Etiam interdum ligula…
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Ask the Executive: An Interview with Melanie Lucht of Carnegie Mellon University
Melanie Lucht, MBCP, MBCI, CIC, CCM is the associate vice president and chief risk officer at Carnegie Mellon University. She...
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Career Spotlight – Susan Brown
EDITOR’S NOTE: The DRJ Career Development Committee is supporting this series of articles featuring the career paths of industry professionals....
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