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Volume 32, Issue 3

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Thursday, 02 August 2018 20:52

How Organizational Knowledge Empowers Enterprises

Written by  JOHN A. JACKSON

Why consolidating organizational knowledge is critical to business resilience Organizational knowledge – it is not a term commonly associated with business continuity, resilience, or disaster recovery, but it is a critical component. First, let us briefly explore the concept of knowledge. Merriam-Webster offers several definitions of knowledge, including “the sum of what is known: the body of truth, information, and principles acquired by humankind.” Take London black cab drivers as an example. They spend several years studying the streets and buildings so they can get anywhere by the fastest route by address or building name, all without GPS assistance. They each know what few others know – every nook and cranny of London. This indispensable body of knowledge gives them a strategic and tactical advantage in conducting their business. Before I co-founded my company, I was the general manager of a Fortune 500 enterprise that sold one of its subsidiaries. Of course,