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Volume 32, Issue 3

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Monday, 12 August 2019 19:45

Metrics That Executives Love

Written by  NATHAN EARLY & MICHAEL BRATTON

Have you ever been to a meeting where the presenter displays a slide packed with percentiles, bar charts, and awkwardly colored stoplight diagrams? Did the confusing, overly complex, and poorly designed metrics distract you from the intent of the meeting? Did the experience leave you just trying to figure out the difference between orange and yellow on that stoplight diagram – causing you to completely miss what the presenter was actually trying to convey? Even worse, were the metrics failing to tell the real story or answer the performance-related question you were really hoping to get answered? You’re not alone. Ineffective metrics can harm rather than help if they are not developed to tell a story and communicate the right information to the right people. Instead, it’s critical to choose the right measurements that answer two high-level, core questions: “Are we doing the right things to prepare?” and “Are we really