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Observing the progression of contact paths for an individual shows as the number increases, our availability decreases. However, it’s only natural to think the more devices I have, the more ways someone can get a hold of me. The reality, unfortunately, is exactly the opposite. Simply put, the more devices and avenues for which we have available to be contacted, the more complexity we have added into the communication process, thus leading to a decreased probability of picking the right contact path at any given time. For example, if I tell you that I am thinking of a whole number…

November 13, 2019 – Staffing the Expertise you need at the Right Time and Cost Flexibility


October 30, 2019 – Orchestrating a Disaster Recovery Test


October 23, 2019 – BCP Software or BCP Consultants? What is best for you?


Protecting Confidential Information The Right Way
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Seven Habits of Highly Effective Data Centers
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A Capability Model for Enterprise Resiliency
This article introduces a new approach to business resiliency. It is a pragmatic approach, intended to help enterprises make sound...
Building an Effective Communications Infrastructure
Mark Twain once said, “There are only two certainties in life – death and taxes.” Well in the world of...