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Serious preparation is required to successfully manage in a crisis. Being prepared requires two things from each and every responder: Be in a constant state of readiness. Since you won’t know the precise nature of the crisis in advance (timing, location, or specifics required at the time), people who may be managing a crisis must always be in a constant state of readiness, as near to instantaneous as possible. Think in terms of “instant-on.” Have a wide range of contingencies at your disposal so you will be prepared for many possibilities. And in some cases, despite prior training, plans, experience,…


Regina Phelps

Regina Phelps is an internationally recognized expert in the field of crisis management, continuity planning and exercise design. She is the founder of EMS Solutions Inc, (EMSS) and since 1982, EMSS has provided consultation and speaking services to clients in four continents. For more information on crisis management, check out Phelps’ new book, “Crisis Management: How to Build a Powerful Program,” available on Amazon.