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Public services being provided by police departments to citizens in our nation’s cities are changing rapidly. This is due to the changing ethnic composition of our society, the national enhancement of police services, the greater use of new technologies by our police departments, and the increasing diversity of police departments. These are taking place to reflect the citizens being served. Some of these evolving best practices are described below. Depending upon the nature of these service changes, the funds needed to implement them, and the staffing required to do so, many of these changes can be implemented directly by the…


Roger L. Kemp

Roger L. Kemp, MPA, MBA, PhD, ICMA-CM, is a career city manager who has worked in and managed council-manager government cities in California, Connecticut, and New Jersey during his public service career. Dr. Kemp is a practitioner in residence at the University of New Haven and a distinguished adjunct professor at Golden Gate University. You may contact him at [email protected]