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For business continuity experts, after action reports (AAR) are required documentation following a workplace incident. But imagine being able to complete an AAR before that incident unfolds, fully aware of everything which will happen, every mistake that will be made. Impossible, right? While this wasn’t the exact scenario experienced by MD Financial Management (MD), a financial services firm which serves Canadian physicians and their families, an incident in January 2020 wound up equipping the company to quickly pivot when COVID-19 hit North America full-force later that March. In January, COVID-19 was unfortunately only beginning to hit risk radars, as it…

ABOUT THE AUTHOR

Matthew Schwarz

Matthew Schwarz is a member of the business continuity management team at MD Financial, based in Ottawa, Canada. He joined the team after working for many years across differing business-operations groups and has worked in the financial sector for most of his professional life. He is a certified lean-six-sigma blackbelt holder, an Associate Business Continuity Professional, and has a degree from Simon Fraser University in Burnaby, Canada. He is currently blaming COVID-19 for his poor study habits in French.

BIAs That Don’t Suck
Please rank the following three items from one to three, with No. 1 being the item you wish to do...
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Metrics That Executives Love

Have you ever been to a meeting where the presenter displays a slide packed with percentiles, bar charts, and awkwardly colored stoplight diagrams? Did the confusing, overly complex, and poorly designed metrics distract you from the intent of the meeting? Did the experience leave you just trying to figure out the difference between orange and yellow on that stoplight diagram – causing you to completely miss what the presenter was actually trying to convey? Even worse, were the metrics failing to tell the real story or answer the performance-related question you were really hoping to get answered? 

You’re not alone.

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Build Your Team Intelligently and Thoughtfully
Are you able to describe the specific skills and skill levels of each member of your BCM team from a...
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Young Professional Spotlight – Vaishali Jain
Read and network. Vaishali Jain said both things will help young professionals in understanding the concepts and real-life applications of...
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