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Fall Journal

Volume 32, Issue 3

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Thursday, 08 April 2010 12:22

Sequencing IT Service Recovery Tasks


This article describes a rational, systematic approach to properly sequencing the restoration of IT infrastructure components to aid in resource allocation, scenario evaluation, and actual recovery during an event.IT Technology TrapIT services can be both a blessing and a curse. Because so much business function is dependent upon potentially fickle IT systems, risk is not limited to classic corporate functions like billing, e-mail, and file storage. IT often supports seemingly mundane operations like door locking and telephone use. We choose to complicate our lives with IT for the greater features and efficiency it delivers, but IT can quickly become a technology trap, leaving us helpless when it fails. It’s why IT systems require such explicit attention to BC/DR discipline. It’s no surprise most organizations’ BC/DR planning begins in the IT organization.The dependencies behind our IT supported systems are often non-intuitive. Business functions in one city may be critically dependent upon