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Volume 32, Issue 3

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Thursday, 19 April 2012 00:11

Establishing a Right Sized Emergency Operations Center


An emergency operations center (EOC) is a critical tool that allows effective, efficient, and economical management of any event that could (or does) impact business operations. While some organizations request inordinate resources to extensively equip an EOC, it does not have to be a large, expensive, high-tech room to be viable. Let’s explore a few ideas that will help establish a useful EOC without requiring a large expense.First, a clarifying definition: an EOC is a central physical location of decision makers who are responsible for the overall management and direction of a disruptive event. Collectively, the decision makers are an organization’s incident management team (IMT), whose primary functions include collecting all the incident-related information; coordinating all the response, recovery, and restoration activity; and communicating appropriate information to stakeholders.Minimum ResourcesIn today’s distributed world, several members of an IMT are geographically separated. However, to apply a best practice, there is a necessity