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Thursday, 15 February 2018 22:01

What? Can You Repeat That?

Written by  VICKY McKIM

In your years as a recovery planner, have you ever taken a phone call where you found yourself saying to the caller, “What? Can you repeat that?” They spoke so fast that you weren’t sure you heard them right. But after they took a deep breath and repeated it more slowly, you realized that you did hear them correctly and it was not good. You suddenly had the makings of a bizarre disaster. When I think of normal disasters, I think power outages, fires, floods, weather incidents, earthquakes, and the like. I think of cyber events, violence in the workplace, deliberate sabotage, or terrorism. We plan for these, and we’re pretty good at responding because we practice and train for incidents of this type. We mitigate these types of exposures and implement controls to compensate for any residual risks. Yet, in my nearly 30 years of experience, I’ve had dozens of abnormal