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Volume 32, Issue 3

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Thursday, 22 November 2007 00:36

The Human(e) Side: Recovering Human Technology

Written by  Gerald Lewis, Ph.D.

Even before Sept. 11, it had been estimated by the Centers for Disease Control that there were more than 10 million work-related injuries, 7,000 employment-related deaths and 1,000 homicides in the workplace. The emotional, financial and organizational impact of accidents, robberies, layoffs/mergers and other crises are far-reaching. Often there is not a clear understanding of how an organization should respond. In today’s global business environment, having a business continuity/crisis management/disaster response plan in place prior to an incident occurring is essential. The growing body of information suggests that companies not having a BC/DR/CM plan may face a higher level of financial vulnerability and legal liability. As complex as plans for IT and other equipment/technical restoration may be, human technology (HT) recovery may be even more complicated because “best practices” for mitigating the impact of crises/disasters on personnel are not as well understood or even prioritized. Confounding matters, the reactions and needs of