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Volume 32, Issue 3

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Thursday, 11 May 2017 20:00

Preparing For Turbulence: Business Continuity For Airlines

Written by  EVAN GOLLY

Within the past two years, there have been numerous major technology-related disruptions to the operations of airlines in the United States. Each of these disruptions have been traced back to either the failure of a technology component or a disruption in the power supply of a technology component that led to critical applications becoming unavailable. Nearly every major airline has been plagued with such a glitch at some point in recent years. When this happens, local and national newscasts revel in the footage of disgruntled passengers waiting in endless lines. Disruptions such as these can result in millions of dollars in lost revenue and unexpected costs, erosion of brand equity, and loss of employee confidence in company leadership. Essentially, large, publicized outages for airlines have negatively affected all three key stakeholders of any business: investors, employees, and customers. A major challenge for airlines is that their systems are tightly coupled and