DRJ Spring 2020

Conference & Exhibit

Attend The #1 BC/DR Event!

Winter Journal

Volume 32, Issue 4

Full Contents Now Available!

Thursday, 11 May 2017 20:40

Why Slow IT Response Teams Cost Companies $233K


Recently, my company conducted a survey of more than 150 IT professionals across 22 industries to learn more about IT incidents, incident management tools, and processes. The goal of this research was to gain insight into the incident management trends and challenges facing today’s businesses, especially when it comes to managing and responding to major IT incidents. We unearthed some eye-opening statistics around the efficacy of today’s IT response teams and how a lack of automation may be costing enterprises almost a quarter of a million dollars before they even begin working on a major disruption. Major IT incidents a real area of concern For more than 90 percent of the organizations, major IT incidents are a real area of concern as they report at least one per year. Only 9 percent of respondents declare that their organizations did not report any major IT incident in the past year, and 36 percent