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Volume 32, Issue 3

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Wednesday, 16 May 2018 19:42

Tactics for Improving Public Agency Emergency Notification

Written by  TROY HARPER

Public agencies should revisit their emergency-notification plans regularly, as they can become outdated fast. Confusion surrounding the 2016 terror alerts in New York City, for example, prompted the Federal Communications Commission (FCC) to expand the text limit on wireless emergency alerts from 90 characters to 360 characters. The FCC also added a new class of alerts called Public Safety Messages, as well as hyperlinks and phone numbers. For an emergency notification plan that already used message templates, not updating those templates meant missing out on more effective communication options. Critical communication plans are molded by the known threats to your agency, and regular updates create more options when actions are required. Here are five ways to update your public agency’s emergency notification plans in 2018: Review and Reassess Threats The notion that “it won’t happen here” is a thing of the past. The unimaginable often happens, so a good place to start when