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Volume 32, Issue 3

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Thursday, 15 November 2007 13:46

Network-Down Response - Step One: Assemble the Right People

Written by  Joseph McFadden

As companies' requirements to deliver information critical to daily business continue to grow, corporate data networks must expand to support this information-based infrastructure. Timely and accurate delivery of this information is increasingly important both to consumers, as well as to companies as information providers. Maintaining these corporate data networks presents new challenges for the technical teams responsible for supporting business operations departments who depend on information delivery as a mission-critical tool for commerce. Additionally, the speed at which companies respond to and solve network outages continues to affect customer perception and satisfaction. Companies such as First Data Corporation, a global leader in payment systems, electronic commerce, and information management products and services, are deploying an advanced conferencing technology that allows response teams to create virtual response centers, or 'war rooms,' to more quickly resolve network issues. This new technology is designed specifically to streamline communications during crisis response and disaster recovery