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Volume 32, Issue 4

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Monday, 29 December 2014 06:00

BC Process Optimization: Improve, or Else

Written by  Frank Lady

We’ve always done it that way.” The periodic occurrence of these words within a business continuity management program (BCMP) should prompt program stakeholders to consider whether an opportunity for improvement is presenting itself. Business continuity, like all professions, requires constant process improvement. Organizations must not allow the longevity of the profession’s core activities and artifacts to suppress the need for continuous improvement. In “The Essential Deming: Leadership Principles from the Father of Quality,” W. Edwards Deming, the respected architect of many modern quality concepts said, “Management’s responsibility is to strive toward optimization of the system and to keep it optimized over time. Failure to optimize, suboptimization, causes loss to everybody in the system.”