“In my early 20’s, I was working in a security command center and jumped at every opportunity to manage incidents when they came through the hotline. One day after all stakeholders dropped from the incident call, and it was just me and the BC director left, I gathered up enough nerve to ask her what business continuity was. After a brief explanation, I wanted in!” This is how Crystal Witt, a crisis manager with Humana got her start in BC and crisis management. “I was fortunate that the BC director took me under her wing for almost two years and mentored…