This year is the 20th anniversary of the 9/11 attacks. The attack demolished the World Trade Center Towers, damaged the Pentagon, destroyed four jet airliners, killed thousands, and changed America forever. I find it hard to believe so much time has elapsed since the attacks. I know many today view 9/11 as a page in a history book. I think that attack still has lessons for all of us today in how to change organizational culture in the middle of a chaotic present. The 9/11 attacks have become the event everyone remembers to the last detail. Everyone alive can remember…
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