Organizations can mitigate incidents and accelerate time to resolution by taking these four steps As conditions normalize from the pandemic, incident managers face mounting pressure to reassess their response plans and increase resiliency. This expectation can be difficult to manage against business priorities for growth and operational stability, which often add complexity to resiliency issues.  Unfortunately, business leaders tend to silo incident management’s priorities from the priorities of the larger organization. When an incident arises, the organization’s first priority is resolving it in order to get back to business as usual. As a result, most incident managers will understandably face…
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