5 Keys to Limiting Risk Exposures with IT Service Management

Managing business operational and availability risk should begin early in any application or business process lifecycle. Engage ITIL’s (information technology infrastructure library) service model to ensure that disaster recovery (DR) risks are considered from service design to retirement. When designed properly, DR relies heavily on established IT service level management (SLM) and availability management capabilities. SLM establishes the operational meaning of “normal” as agreed to by the business and IT, where availability management is focused on the day-to-day management of the business application or service – in line with the service agreement (SLA) established in SLM. For either to be…