An Elusive Holy Grail

Rethinking ROI and the Value of Business Resilience Programs It’s Monday morning and you need to convince new members of the executive leadership team your business resilience program is worth their support. What will you say? What points will you use to actually demonstrate your program’s worth? What evidence do you have to back up your case? Is financial return on investment (ROI) your “go to” argument? If so, you are not alone. Practitioners in our field for any time at all have likely encountered claims of resilience programs’ ROI. (Note: For the purposes of this article, resilience programs are…