A crisis management program and plan are not things a company can buy off the shelf. Every organization is different in terms of its industry, facilities, and culture. One of the first things a company must do in developing a crisis management plan is look in the mirror. The organization needs to determine what kind of team and program structure will work best for them. Regardless of how your company decides to organize its program, one point should be top of mind: the plan you create must be easy to read, use, and execute. In this chapter, we’ll survey some…
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