In 2018, pharmaceutical giant Novartis logged $44 billion in net sales to 750 million customers. Novartis needs a lot of outside help to manufacture, market, sell, and distribute its goods and services—namely, more than 80,000 third-party vendors in 155 countries. The scope of its multinational operation is massive. So is the pressure from executives, shareholders and regulators to ensure security across a huge swathe of risk areas, according to Naveeda Mukhtar, Solution Design Lead, ServiceNow Business Solutions at Novartis. These include human rights and worker safety, IT security and data privacy, environmental laws, anti-bribery safeguards and more. Speaking…
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