How the Costliest Derecho in History Redefined IT Resilience, Customer Care and Community Service

When IT is inextricably tied to so many necessary parts of life – whether it’s business, communication, education, entertainment, or otherwise – any downtime can become disastrous. Digital capabilities have become the fabric that holds up communities, organizations and individuals alike, so preserving that fabric by preparing for the worst has become more vital than ever. Still, what happens when the worst does occur, and how can technology and communities bounce back? These were the questions that arose last year on Aug. 10, 2020, a derecho storm ravaged eastern Iowa and parts of the Midwest. The storm’s 100-130 mph straight-line…