‘I Can’t Talk Now, I’m on a Zoom Call’

Every office has a “Sandy” – a general factotum-cum-social secretary-cum-sympathetic ear and shoulder to cry on. Sandy does everything from compiling the holiday list, to making sure there’s always a supply of tea, coffee, milk and sugar, in the staff room. They organize the annual Christmas party, all the leaving dos and whip-rounds for birthdays and, if you’re travelling to a convention or a meeting overseas, it’s Sandy who books your flight and hotel accommodation. “Sandy” is surely one the first people tapped to be part of your business resilience team. They might even be a good choice to fill…