A year ago, the COVID-19 global pandemic impacted millions, shut down the economy, and has permanently closed thousands of businesses worldwide. A year later, businesses that have survived developed new strategies for operating with limited customer contact while implementing a series of isolating, sanitization, and health procedures. Companies are starting to see the light at the end of the tunnel while commerce is working toward placing the pandemic in the rearview mirror. But what risks lie ahead as we approach a post-COVID business climate and a new era of risk? What approach might serve the business best to identify and…
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