Business continuity and emergency response managers know that recovering from a crisis requires proactive planning – regardless of whether you can see trouble approaching. Lessons from the COVID-19 pandemic have taught us to expect the unexpected. So called “black swan” events, dubbed such because they are supposed to be rare, are not as unusual as the moniker suggests. Consider the dotcom crash in the early 2000s, 9/11 attacks, 2008 global financial market crash, and the Brexit vote in 2016. According to conventional wisdom, none of these were expected. Yet a more rigorous analysis of factors at the time would have…
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