Crisis Management

Southwest Airlines Holiday Meltdown

Matt Doernhoefer | February 16, 2023

Remember the ‘SWAlamo’ Well, that happened. We witnessed the complete failure of an airline’s processes at the whims of a series of unfortunate but predictable events. Disruption is expected in airline operations, as weather patterns will constantly challenge the best flight plans. However, in this instance, Southwest took the term “disruption” to a new level. Recriminations are still happening, but the general consensus is (at time of writing) the technical debt collectors came, and they were sent by Tony Soprano. This is a defining event for Southwest Airlines. Incalculable brand damage, indeterminate regulatory fines, and reimbursement of expenses for thousands…
Warfare as a Type of Disaster
According to the traditional classification, disasters are broken down into two main categories: natural and man-made. Recently, a third category...
READ MORE >
3 Ways Location Intelligence Aids Post-Disaster Economic Recovery Planning
Natural disasters are known to have devastating impacts on local, national, and international economies. With natural disasters estimated to affect...
READ MORE >
Leadership Series: Communication is King
EDITOR’S NOTE: This is the third in a series of business continuity-related leadership articles from Nita Kohli, exclusively on www.drj.com. Previous articles:...
READ MORE >
Weathering the Storm: Building Resilience Amid Climate Change Disruptions
As the world faces the escalating impacts of climate change, organizations are confronting unprecedented threats. From deadly tornadoes in Texas...
READ MORE >