Remember the ‘SWAlamo’ Well, that happened. We witnessed the complete failure of an airline’s processes at the whims of a series of unfortunate but predictable events. Disruption is expected in airline operations, as weather patterns will constantly challenge the best flight plans. However, in this instance, Southwest took the term “disruption” to a new level. Recriminations are still happening, but the general consensus is (at time of writing) the technical debt collectors came, and they were sent by Tony Soprano. This is a defining event for Southwest Airlines. Incalculable brand damage, indeterminate regulatory fines, and reimbursement of expenses for thousands…
The 7 Deadly Sins of Exercises
Subscribe to the Business Resilience DECODED podcast – from DRJ and Asfalis Advisors – on your favorite podcast app. New...
READ MORE >
Crisis Management: The First Line of Defense
We are facing unprecedented global security challenges where organizations need to rethink to have a better and deeper understanding of...
READ MORE >
5 Common Hurricane Response Plan Problems and How to Fix Them
Recent hurricane seasons have been some of the most active on record, with 21 named storms and seven hurricanes in...
READ MORE >
Leadership Skills You Need for Crisis Management and How to Build Them
Subscribe to the Business Resilience DECODED podcast – from DRJ and Asfalis Advisors – on your favorite podcast app. New...
READ MORE >