Remember the ‘SWAlamo’ Well, that happened. We witnessed the complete failure of an airline’s processes at the whims of a series of unfortunate but predictable events. Disruption is expected in airline operations, as weather patterns will constantly challenge the best flight plans. However, in this instance, Southwest took the term “disruption” to a new level. Recriminations are still happening, but the general consensus is (at time of writing) the technical debt collectors came, and they were sent by Tony Soprano. This is a defining event for Southwest Airlines. Incalculable brand damage, indeterminate regulatory fines, and reimbursement of expenses for thousands…
Writing the Crisis Management Plan Document
The heart of any crisis management program is the crisis management plan document. This document pins down in writing the...
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No Easy Answers – Hurricane Preparedness and COVID-19
As the impacts of Tropical Storm Isaias dissipate over the east coast— we must face the unappealing reality this hurricane...
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When Is It Time to Hire a Crisis Management Professional?
Subscribe to the Business Resilience DECODED podcast – from DRJ and Asfalis Advisors – on your favorite podcast app. New...
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Incident Management and Beyond
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