No factor is more important in determining the success or failure of a crisis management (CM) program than the people chosen to implement it. The consequences of having a poorly staffed and led CM team in charge during a crisis can be severe. They include sluggish, paralyzed, and poor decision-making and the resulting negative effects on the organization’s safety, property, recovery, and reputation. In this article, we’ll look at the following aspects of putting together a crisis management team: the uniquely stressful environment of working on a crisis team characteristics which make people good in a crisis and how to…
PLEASE LOGIN TO CONTINUE READING
Not a Member? Subscribe Today For Free! Membership Includes:
EDITOR’S NOTE: This is the third in a series of business continuity-related leadership articles from Nita Kohli, exclusively on www.drj.com. Previous articles:...