No factor is more important in determining the success or failure of a crisis management (CM) program than the people chosen to implement it. The consequences of having a poorly staffed and led CM team in charge during a crisis can be severe. They include sluggish, paralyzed, and poor decision-making and the resulting negative effects on the organization’s safety, property, recovery, and reputation. In this article, we’ll look at the following aspects of putting together a crisis management team: the uniquely stressful environment of working on a crisis team characteristics which make people good in a crisis and how to…
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