To Invoke or Not to Invoke – Is It A Matter of Complexity, Confidence, Or Control?

Companies across all industries and verticals have an ever-increasing dependence on technology. Secure access and robust, minute-to-minute performance from IT is an expectation if not a competitive necessity. Downtime is not an option. Ever-increasing service interruptions are causing significant economic and competitive marketplace disruption, tarnishing brand reputations significantly. All events are not created equally. Incidents are not events. So, when a critical event or service outage occurs, how prepared and confident are you in deciding to invoke or declare at the time of the event? Has the time to assess the type of event, your decision criteria, and the implications…